Job Description

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Apply By: Tuesday, December 30, 2025 11:59 pm EST

Information Technology Systems Officer

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Job ID:

237281

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery and Procurement

Division:

GovTechON - Health Services I&IT Cluster

City:

Ottawa

Position(s) language:

English

Job term:

1 Temporary contract/assignment up to 12 months with possible extension

Job code:

17158 - Systems Officer 4

Salary:

$1,512.75 - $1,933.38 Per week
*Indicates the salary listed as per the OPSEU Collective Agreement.

Help drive innovation in emergency health communications!

Join a team at the forefront of public safety and emergency response. The Health Services I&IT Cluster's Emergency Health I&IT Solutions & Technology Management Branch is seeking a skilled professional to help shape and support critical telecommunications and radio systems. In this high-impact environment, your expertise will contribute directly to the modernization and reliability of the systems that keep Ontario's emergency health services connected and responsive.

About the job

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As part of our team, you will:



analyze, design, implement and measure the performance of a wide and varied range of integrated network facilities, including mission-critical voice, data, radio, satellite and information technology for Central Ambulance Communications Centres (CACC) throughout the province provide both on-site and remote technical support for hardware and software, including desktops, servers, mobile and vehicle devices, and other networked systems ensure optimal service delivery and support for IT and telecommunications systems in ambulance dispatch centers and other locations lead the resolution of technical incidents and problems, offering expert guidance and working closely with vendors and internal teams provide senior-level support and guidance on telecommunications and IT solutions to various stakeholders provide hands-on operational support, including Tier 2 and 3 technical support, and manage critical implementations develop and monitor systems to track performance of integrated voice, data, and radio systems, and provide training to staff conduct regional seminars and help configure software-driven communication systems implement effective system change control and provide site-specific consulting services collaborate with other branches and vendors to resolve issues and keep technical documentation and knowledge databases up to date

What you bring to the team

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Mandatory requirements

You have:

a valid class G driver's licence basic CPR Certification, first aid, and radio operation or ability to obtain such certification the ability to extensively travel throughout the assigned area, with occasional multi-day trips to rural and remote radio tower sites, hospitals and ambulance bases in areas not serviced by public or commercial transportation
#

Technical expertise and knowledge

You have:

experience working with communication technologies such as Avaya Aura R10, analog trunking, Avaya gateways, data networks, Session Initiation Protocol (SIP), Session Boarder Controller (SBC), and satellite telecommunications knowledge of current desktop operating systems, including Windows 10 and 11 knowledge of current and emerging telecommunications systems technologies, including voice, data, satellite, information technology and radio used in CACCs the ability to provide expert advice, troubleshooting, and support knowledge of desktop hardware components, including processors, motherboards, BIOS, memory, network cards, media devices, interfaces, printers, and other peripherals knowledge of server operating system configurations and services, and domain architectures including Windows Internet Name Service (WINS), Dynamic Host Configuration Protocol (DHCP), Remote Access Services (RAS), IP addressing, networking addresses, printer queues, and naming conventions
#

Analytical, organizational, and coordination skills

You can:


assess technical issues, perform cost-benefit analyses, and develop effective solutions coordinate installations and technical support carried out by vendors lead regional seminars on communications subjects for Emergency Health Services personnel
#

Communication skills

You can:


deliver training, write clear reports and instructions, create training materials, and communicate effectively with both internal teams and external partners support colleagues, peers, stakeholders, management, and end users by identifying technology solutions that improve day-to-day work and business processes
#

Incident and change management knowledge

You have:


knowledge of incident and change management practices an understanding of project management principles to help plan, coordinate, and deliver work efficiently time management skills to prioritize tasks and meet deadlines in a challenging environment

Don't meet every qualification?

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If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

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We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.



Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.



Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

diversity, equity and inclusion initiatives accessibility Anti-Racism Policy

What we offer

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We are a dedicated and compassionate team of IT professionals committed to delivering reliable telecommunications solutions. Our work ensures that critical technology and communication systems are always ready to support rapid, effective responses in emergency situations. By joining us, you'll be part of a collaborative environment where your expertise directly contributes to public safety and operational excellence.



The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:



a career that can grow across ministries and job functions flexible learning and developmental opportunities, including education and mentorship programs a comprehensive compensation and benefits package base salary that aligns to market trends with performance-based pay and scheduled salary progression tailored work arrangements, including opportunities like flex hours, self-funded leave and more a modern, friendly and accessible physical work environment

Additional information:

---------------------------

Apply by:

Tuesday, December 30, 2025 11:59 pm EST

Position details:

1 English Temporary, duration up to 12 months, 2475 Don Reid Dr, Ottawa, East Region, Criminal Record and Judicial Matters Check, Driver's License History, Local Police Databases Search

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 6

Category:

Information Technology

Posted on:

Friday, December 12, 2025

Note:

About security checks:

A criminal or other federal offence record

does not automatically disqualify you

from the position. We consider each situation based on the position's responsibilities.

If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.

Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions. W-MG-230224/25

How to apply:

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You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matiere de langue et evaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichees en francais et en anglais. Consultez la section Langue du ou des postes en haut de chaque offre d'emploi pour connaitre les exigences linguistiques. Pour tous les postes, les candidats sont evalues en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/francais), vous devrez egalement passer un test de competences linguistiques en francais.

Strengthening Ontario, together