Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 to 60 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Computer hardware or software retailer/wholesaler Help desk Private company, corporation or industry

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

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No supervision responsibility

Computer and technology knowledge

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Android iOS Device drivers Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications File management software Security software Word processing software Mail server software Website creation and management software Database software MS Active Directory MS Windows SharePoint Spreadsheet TCP/IP Wireless networks

Transportation/travel information

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Valid driver's licence

Work conditions and physical capabilities

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Attention to detail Combination of sitting, standing, walking

Own tools/equipment

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Cellular phone

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you authorized to work in Canada? Are you currently a student? Do you have experience working in this field? Do you live near the job location?

Experience

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2 years to less than 3 years

Health benefits

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Dental plan Health care plan Vision care benefits

Financial benefits

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Mileage paid

Other benefits

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Free parking available On-site amenities * Parking available