Job Description

Date Posted: 02/27/2023
Req ID: 29939
Faculty/Division: Faculty of Law
Department: Faculty of Law
Campus: St. George (Downtown Toronto)
Position Number: 00053743
Description: About us:

The Faculty of Law is one of the oldest professional faculties at the University of Toronto. Today, it is one of the world\'s great law schools. The Faculty\xe2\x80\x99s rich academic programs are complimented by its many legal clinics and public interest Programs. The Faculty of Law is housed in the elegant, state-of\xe2\x80\x93the-art Jackman Law Building alongside two historical building, Flavelle House and Falconer Hall, on the St. George Campus in downtown Toronto.

Your opportunity:

Under the direction of the Supervisor, IT Services, the incumbent will provide Helpdesk support to technology users at the Faculty of Law.
As the first point of contact for computer hardware, software and telecommunications problems, the incumbent is tasked with resolving technical issues and recommending procedures and tools to prevent problems from reoccurring.
The incumbent will interact with faculty, students and staff in the process of installing and supporting various technologies ensuring system and data integrity is maintained.

Your responsibilities will include:

• 
  Responding to end-user service requests
• Introducingvariations to established practices to resolve end-user issues
• Probing for information from end-users to identify problems and establish needs
• Troubleshooting and providing support for peripheral set-up and maintenance
• Testing andanalyzing new and upgraded software and/or hardware
• Responding to service requests in a timely fashion
• Providing detailed explanation on computing procedures
• Training end-users on procedures and the use of supported IT systems

Essential Qualifications:

• 
  Bachelor\'s Degree or acceptable combination of equivalent experience
• Minimum three years relevant experience in technical support
• Excellent troubleshooting ability with PCs, laptops, printers and other hardware peripherals
• Excellent problem solving and analytical skills
• Demonstrated knowledge of and troubleshooting ability with a wide variety of software (i.e. Sharepoint, Microsoft Office Suite, Zoom, Microsoft Teams, etc.
• Demonstrated high level of customer service skills and interpersonal skills
• Proven organizational skills organizational skills and ability top manage competing priorities and deadlines
• Excellent communication skills, verbal and written and the ability to explain technical concepts to non-technical users

To be successful in this role you will be:

• 
  Approachable
• Courteous
• Diplomatic
• Multi-tasker
• Organized
• Patient
• Tactful

Closing Date: 03/12/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 - $60,006 with an annual step progression to a maximum of $76,739. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Robyn Hunter Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.