Job Description

Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?

Paladin Technologies Emergency Response Center is actively searching for multiple \xe2\x80\x98Monitoring Operators\' to join our Ottawa-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.

SHIFT AVAILABILITIES:

• Multiple shift rotations are available \xe2\x80\x93 8,10,12 Hour rotations (Day & Night)

RESPONSIBILITIES:

• Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
• Actively listen to caller to summarize key points of information and enter into computer system
• Actively seek win-win solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

QUALIFICATIONS:

• Ability to remain calm and provide direction while responding to an emergency situation.
• Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
• Ability to pay attention to detail and be able to follow instructions.
• Exercise mental flexibility and situational awareness within a team-based environment.
• Ability to \xe2\x80\x98Think on your feet\xe2\x80\x99 and remain calm under pressure
• Strong verbal and written communication skills.
• Bilingualism (French & English) would be considered an asset.
• Ability to use Microsoft based applications.

PACKAGE:

• Salary Range dependent on experience
• Extensive Health, Medical and Dental Benefits + our Wellness program
• RRSP matching contribution
• Free Parking at Office
• Ergonomically designed workstations, including standing desks

We are also offering a number of incentive programs; they include our \xe2\x80\x98Referral Program\xe2\x80\x99 (cash reward) and our \xe2\x80\x98Spotlight Club\xe2\x80\x99 (gift card).

Company Info:

Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of IP-based Integrated Security, Audio-Visual and Data Networking systems, Paladin can meet the needs of clients on a national scale, while providing local support.

We are a multi-national company with a local feel that operates across Canada, the western US, and Texas. The experts that makeup Paladin\xe2\x80\x99s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

Visit our website and social media pages for more info:

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We thank you for your application however only those selected for an interview will be contacted.

Paladin Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

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Paladin Technologies