Inbound Call Center Representative
Toronto, ON, Canada
Job Description
We are looking for a responsive and friendly Inbound Call Center Representative to provide exceptional service to our customers. In this role, you will handle incoming inquiries, address customer needs, and ensure that every interaction results in a positive experience. If you are passionate about helping others and thrive in a supportive environment, we would love to have you on our team!Key Responsibilities:
- Handle incoming calls from customers and assist them with their inquiries and requests.
- Provide information about our products and services, ensuring that customers are fully informed about their options.
- Resolve customer issues and complaints with empathy and efficiency, striving for first-call resolution.
- Accurately document customer interactions, maintaining detailed records and updating our database as needed.
- Collaborate with team members and other departments to improve processes and enhance customer experience.
- Meet performance metrics such as call volume, customer satisfaction, and response time.
- Previous experience in a call center or customer service role is highly desirable.
- Strong communication skills\xe2\x80\x94both verbal and written\xe2\x80\x94along with active listening abilities.
- Ability to multitask, manage time effectively, and stay calm under pressure.
- Proficiency in using computer systems and customer management software.
- A positive attitude and a genuine desire to help customers.
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Job Detail
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Job IdJD2327080
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned