Job Description

Call Center Representative Position

Hospital Transfers respectfully acknowledges that we transfer patients upon the ancestral, traditional and unceded lands of the Coast Salish and Nlaka'pamux Nations. Hospital Transfers is committed to providing safe, respectful and caring service to all indigenous people, and honours the unique cultures of the First Nations, Metis and Inuit peoples living within the Fraser Salish and Vancouver Coastal regions. We thank these communities for allowing us to work on their unceded lands.



Do you thrive in a fast-paced environment where you can multi-task while remaining customer focused? Do you have a background in providing excellent customer service?



Based in Abbotsford, our small, friendly and fast-paced office is looking for a positive team player to join us as a full time Call Center Representative.



We operate 7 days/week, 6 am to midnight. This role would be full time working on a 4 days on/4 days off rotational shift.



DUTIES & RESPONSIBILITIES:



Ensure all calls are answered quickly, efficiently and with world class customer service Assist other Representatives as required depending on call volumes and/or specialization Create, modify, record or disseminate information between callers and/or other parties using the equipment, training and/or tools provided by SNT. Report any issues, concerns or requests to Dispatch as required Respond to crew questions in a timely manner Complete all required paperwork


SKILLS & ABILITIES:



Excellent communication skills (verbal and written) Can manage high stress situations and remain calm, patient, respectful Very organized and able to multi-task effectively Thinks outside the box and can problem solve quickly and creatively Strong geographical knowledge of the lower mainland Great team player that is supportive and helpful to co-workers in a stressful environment and provide a high-level customer service Working knowledge of Microsoft Office programs, computer literate with good keyboarding skills Comfortable working independently




EXPERIENCE:



Previous experience in a customer service role Experience in the health care field is an asset




The successful candidate will be provided extensive training for the role.



Thanks to everyone for applying but only candidates invited for an interview will be contacted.

* Please note that employees are required to submit proof that they have received both doses of the Covid vaccination.