Job Description

As a Bilingual Inbound Sales Specialist, you will be taking the calls of existing clients who are calling to activate their credit cards. At which time you will offer them balance protection and ensure that they are getting the best value from their services.

• Strive to understand customer’s situation and recognize the customer’s needs
• Maintain a high level of competitive and product knowledge
• Provide quality service that will exceed customer expectations
• Maintain a high level of confidentiality
• Accurately document customer interactions within the appropriate systems
• Apply techniques offered in training and ongoing coaching for continuous improvement towards sales and performance targets.

Job Requirements

• Bilingual (English/French).
• Service and/or Sales experience an asset.
• Call center experience an asset.
• Excellent listening, verbal, and written communication skills.
• 40 hours per week; Flexibility to work varying shifts or additional hours as required by business needs; Monday to Friday from 8 am to 8 pm and Saturday from 9 am to 5 pm.
• Self-motivated in independent work environment.
• Solid computer skills and an aptitude for learning new software.
• An understanding of credit cards and how they work.
• Financially motivated.

What’s in it for you?

At Fairstone, we offer all our permanent employees:

• A minimum of 3 weeks paid vacation (prorated to your start date)
• Wellness days
• Employee referral program $2000.00 or more.
• Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more!)
• Ongoing Learning and development Training
• Tuition Assistance Programs
• Paid volunteer day and organized volunteering event across the country
• A growing company with potential for personal growth and career advancement.
• And Much more.

If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you!
Come join our team!
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.
Time Type: Full time
Job Type: Permanent