Job Description

JOB TITLE:

In Room Dining Server

DIVISION:

Food & Beverage

REPORTS TO:

Manager- In Room Dining



ABOUT ROSEWOOD HOTEL GEORGIA



Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa - the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia's charming ambience, remarkable service and landmark location.



THE IMPACT OF THIS ROLE



Deliver food and beverage orders to guest rooms, and spa according to Hotel specifications and standards, courteously and efficiently. Assist in the maintenance of the Room Service area and equipment. Responsible for ensuring accurate and efficient billing of guest room Mini Bar Charges and maintaining Mini Bar stocks and par levels. Follow established procedures and systems when carrying out side and set up duties.



KEY RESPONSIBILITIES



Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests' requests. Maintain positive internal and external guest relation at all times. Takes pride in personal appearance and follows hotel grooming guidelines. Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction and getting a manager involved when necessary. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Maintain complete knowledge of all alcoholic and non-alcoholic beverages brands and descriptions available in Room Service Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list. Maintain complete knowledge of designated glassware and garnishes for drinks. Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices. Maintain complete knowledge of guest room layout, locations and room numbers/names. Maintain complete knowledge and strictly abide by liquor regulations as per Serving-It-Right guidelines and provincial liquor code. Knowledge of daily house count, arrivals/departures, VIPs Knowledge of scheduled in-house group activities, locations and times. Maintain knowledge of POS system and manual systems. Access all functions of the P.O.S. system in accordance to specifications. Ensure that standards are maintained at a superior level on a daily basis. Communicates with all staff members and liaises with associated departments Complete all daily and weekly duties in a efficiently and effectively. Set up and maintain proper mise en place and let supervisor know of any shortages. Take guests' food & beverage orders, utilizing suggestive selling techniques and following all departmental standards. Ensure accuracy of guests name and room number of each order for delivery. Input orders into system; ensure authorization for room charges. When system is down, obtain manual checks and follow all accounting procedures. Ensure timely set up and delivery of orders. Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures. Organize, input and distribute advance orders and door knob menu orders according to departmental procedures. Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures Adhere to all payment, cash handling and credit policies/procedures. Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc. Communicates with all staff members and liaises with associated departments Responsible for checking all hotel guestrooms for Mini Bar consumption, accurately charging guest account for usage and re-stocking appropriately. Required to post charges in Micros and keep accurate detailed reports of all transactions. Responsible for cleanliness and organization of Mini Bar storage closet and cart. Must maintain accurate inventory of all products daily. Order product through the Director of Purchasing. Weekly and monthly product checks ensuring expired items are removed, counted and recorded. Perform all other reasonably required job related duties

CRITICAL SKILLS & QUALIFICATIONS



Experience: Previous experience as a Server is an asset; Related experience in a luxury or ultra-luxury environment. High School diploma. Knowledge of Opera. Organizational skills; Responsibility, Must demonstrate initiative and team work. Knowledge of food, wine and menu items; Knowledge of Hotel emergency & safety policies/procedures. Must have demonstrated excellent interpersonal skills, work effectively under pressure with minimal supervision. Must have excellent conflict resolution skills.

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Language: Required to speak, read and write English. Additional language is an asset. Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.



Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands and may be increased or reduced due to seasonal fluctuations



Others



* While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.