Job Description

Implementation Manager - Hybrid, Canada

Who we are:

It all started with one double decker bus in 1973 - and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world's largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.

About The Opportunity

Corporate Traveller is looking for a business-oriented, tech-savvy Implementation Manager to support the implementation needs of clients with complex travel programs. Building a foundation for long term adoption this role takes end to end responsibility on each and every customer implementation request and is critical to customer retention.

This role entails liaising with both internal / external customers. It requires an ability to work under pressure, frequent deadlines, foster a positive and proactive attitude toward the customer, and effectively represent our brands in every customer interaction. Candidates must be able to handle multiple ongoing projects, influence people, and work to promote the benefits of using Corporate Traveller as a travel management company.

Responsibilities

• Manage ad hoc implementation requests for new and existing customers. Responsibilities include but not limited to:

- Track, collect, and distribute customer deliverables, and required documentation

- Act as a trusted advisor to internal and external customers for complex integrations and technology set up

- Identify, delegate, and monitor internal tasks to ensure they are completed in a timely manner

• Attend meetings, when required, to discuss implementation process and support launch.
• Report progress highlights and escalate issues and anticipated problems up to management.
• Identify opportunities for and contribute to implementation process improvements (quality, timelines and cost of service provided).
• Become a product expert in our online booking platform(s) to best leverage our product offering.
• Assist customers with basic troubleshooting on proprietary and third party technology integrations and platforms.
• Work cross-functionally with customer success, operations, tech support.

Experience & Qualifications

• 3-6 years in a client facing role
• Project management experience
• Excellent verbal and written communications skills
• Ability to manage multiple projects simultaneously and maintain agreed upon schedules
• Excellent time management and collaboration skills
• Independently identifies problems and provides solutions
• Strong attention to detail and follow through essential
• Direct customer service experience or working on a help desk
• Competency and efficiency in Microsoft Office products (i.e., Outlook, Teams, Word, and Excel) and Salesforce.com or other CRM

*Desirable

• Proficient in project management/collaboration tools
• Familiarity with ZenDesk

Work Perks

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It's also why we offer some great employee benefits and perks outside of the norm. Including career development opportunities, incentives and discounted travel to health and wellness initiatives, and an employee giving program we've got you covered!

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.

• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

Location - Hybrid, Vancouver, Toronto, Calgary, Montreal - Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then APPLY NOW.

Any offer of employment in the USA that would require you to attend an office location or company meeting or event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

This role is a hybrid position with three days per-week in the office. This is in compliance with the Company's Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

Applications close: