Job Description

Job requirements

Languages: English, Punjabi

Education: College/CEGEP

Experience: minimum 1 year experience working with an Immigration Firm is required

Work Conditions and Physical Capabilities

Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, large caseload

Personal Suitability

Flexibility, Excellent written communication, Judgement, Organized, Effective interpersonal skills, Excellent oral communication, Accurate, Client focused, Team player

Job Responsibilities:

Professional writing such as cover letters, submissions and storylines of customer scenarios

Filing forms and preparing supporting documentation that meet the IRCC standards for all immigration related applications.

Coordinating with the client to request information and documents and handle inquiries by email or telephone to ensure applications are completed and issues anticipated and dealt with ahead of time. Preparing submission packages for the immigration application and sending to various government agencies Monitoring status of submitted applications for updates and decisions and informing the client. Knowledge of dealing with PNP/LMIA applications, SP, WP, Express Entry etc. Learn procedures and documentation requirements for various case types
Focus on high accuracy and on-time submission when working on customer case files

Collecting, organizing and reviewing documents received in support of applications

Handling a high volume of files in a very fast-paced environment

Follow up promptly with the clients for any pending replies or documents from their end

Manage work load as per strict deadlines

Answering all client inquiries in a timely manner

Able to fill various kinds of immigration forms

Learn procedures and documentation requirements for various case types

Skills Requirement:

Ability to handle customers in difficult and stressed-out situations with positivity and empathy

Must possess strong communication skills; both verbal and written in English (Hindi, Punjabi an asset)

Excellent telephonic communication skills with patience, courtesy, compassion and professionalism

Professional working knowledge of office applications such as word & excel etc.

Aptitude to learn new skills on various software

Expertise and efficiency with time management, multi-tasking and problem-solving abilities

Possess good typing speed

Must be friendly and highly motivated with excellent interpersonal skills

Must be highly organized, and detail-oriented

Must be results-driven; and be effective working independently

Job Type: Full-time

Pay: $17.50-$18.00 per hour

Expected hours: No less than 30 per week

Schedule:

Monday to Friday Weekends as needed
Work Location: In person