Job Description

IInflight Supervisor, Cabin Operations, Training & Standards

Air North - Yukon\'s Airline

Whitehorse, YT
Full Time
Compensation: $0 Hourly
Health, Dental, Flights

Duration

Permanent

Closing Date

April 26, 2023

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Competition: 4N23-041 Wage: Commensurate with experience Hours of Work: Full-time Closing Date: April 26, 2023 Location: Whitehorse, Yukon

Air North, Yukon\xe2\x80\x99s Airline is composed of a team of professional and highly energetic people from around the world. We aspire to be the leading Airline of choice when traveling to or from the Yukon. We are looking for experienced, highly motivated, and talented people who are interested in a unique challenge and opportunity to contribute to the success of our Airline. As the Inflight Supervisor of Cabin Operations, Training and Standards you will report to the Flight Attendant Manager and be responsible for the development and maintenance of Flight Attendant training and onboard operational requirements. You will ensure that Air North\xe2\x80\x99s training programs meet all appropriate regulatory requirements and will inspire excellence and quality of service within a team environment while developing, coordinating, conducting and managing all aspects of the In-Flight training programs. Why work for us?

• Employer paid health & dental benefits
• Phenomenal travel benefits \xe2\x80\x93 local and international!
• Group RRSP investment options
• Fuel discounts with our subsidiary company \xe2\x80\x93 Chieftain Energy
• Opportunities for advancement in your career and feeling of giving back to the community
• Responsible for all Flight Attendant training and record keeping
• Ensure all training meets the appropriate regulatory requirements (e.g., TC, CARs)
• Responsible for the accurate maintenance of Flight Attendant training records
• Support FAM revisions and assist with the maintenance of the Line Indoc process
• Provide feedback on any operational, grooming, and service standards

• Ensure the actioning and distribution of all occurrences and cabin crew reports
• Liaise with Manager and HR in recruitment, development and performance management
• Act as liaison between Management and Flight Attendants to communicate key information, answer questions and resolve operational issues
• Share on-call operational responsibilities with the Flight Attendant Manager including, but not limited to, line flying while maintaining currency as and In-Charge Flight Attendant
• Perform general administrative duties such as SMS program support

• Working knowledge of the Canadian Aviation Regulations (CARs)
• Effective communication, conflict resolution skills and problem-solving skills
• Exceptional organizational and time management skills
• Ability to work independently and alongside varying teams with the ability to motivate
• Excellent facilitation and instructing skills and ability to motivate and inspire a team
• Knowledge of Health and Safety standards and practices
• Adept at problem solving \xe2\x80\x93 facilitate input from the cabin crew perspective when problems arise, and help the operations team determine the best course of action
• Respectful, friendly, courteous, approachable and a confident leader
• Knowledge of Microsoft Outlook, Word, Excel, PowerPoint

• Possess sound knowledge in training and development
• Proven leadership skills and supervisory experience
• Successfully completion of Flight Attendant In-Charge training within eight (8) weeks from hire date and maintain qualifications throughout career
• Minimum 2 years\xe2\x80\x99 experience in customer service
• Required to maintain a valid Restricted Area Identification Card (RAIC)
• Able to perform all duties under stressful conditions beyond the employee\xe2\x80\x99s control
• Must be legally eligible to work in Canada