Job Description

ABOUT US

Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf's support is customized to every individual's needs and risk level. We offer crisis-intervention and treatment services, community support, day program services, residential support (including emergency housing, 24-hour homes, cluster housing, and home share), a harm reduction program, clinical services, indigenous services and more.

We are proud to be recognized as one of Manitoba's Top Employers of 2025. This honour distinguishes Turning Leaf as a leader in our industry, and as one of the top places to work in the province.

WHO WE SUPPORT

The participants of our programs are often deeply impacted by their circumstances which can become barriers to living safely and independently in the community. Trauma, homelessness, poverty, addictions, discrimination, sexual exploitation, societal stigmas, and lack of access to resources are some of the barriers our participants face every day.

MAKE AN IMPACT

Being a part of the Turning Leaf team means you will have the opportunity to make a direct and positive impact on people's lives every day. The work is challenging in all the best ways and deeply rewarding. Many of our employees say they have found their life's purpose while working here.

Turning Leaf provides ongoing, meaningful training to ensure we remain an industry leader and that our employees have the skills and confidence to be successful in their careers. We are an organization that pledges to uphold a workplace culture of inclusion, diversity, compassion, and respect.

We are growing more and more all the time, and we are always hiring. If you feel called to be a part of the Turning Leaf team, please apply today.

New Hire Incentive Program: Full/Part-Time new hires will receive a $200 bonus after six months of employment.

INTENSIVE HOME SUPPORTS CLINICAL CASE MANAGER JOB SUMMARY

Turning Leaf Support Services' IHS Support Division is designed to provide 24-hour, in facility, person-centered supports to adults (or individuals transitioning to adulthood) who are living with intellectual challenge, developmental disability and/or mental illness.

Reporting to the Director of IHS Services and Senior Clinical Case Manager, the IHS Clinical Case Manager is responsible for the operations of all services provided to all Turning Leaf participants within their assigned region (this may include Residential, Home Share, Cluster or Community Support contracts).

Specifically, the Clinical Case Manager is responsible for overseeing the treatment/support service, management and operation of the residential facilities, and ensuring that program objectives and individual support plans/contracts are delivered and developed and maintained according to organizational standards.

ESSENTIAL REQUIREMENTS

Cover letter and updated resume 18 years of age or older Available anytime 35 - 40 hours p/week (Full time) Clear Criminal Record Check with Vulnerable Sector Check, (no older than 6 months) Clear Adult Abuse Registry Check (no older than 6 months) Clear Child Abuse Registry Check (no older than 3 months) Valid Standard First Aid / CPR Certification Completion of a Post-Secondary Education/Degree in Human Services is required A minimum of three years' experience in providing service to intellectually challenged adults and those experiencing mental illness preferably in Case Management or Supervisory experience in the human services field is required Experience in the development of behavioural plans, risk management (organizational and participant related) and the person-centered approach is required Knowledge of behaviour modification, supportive communication, and the stages of change is required Experience working with individuals struggling with addictions Experience working with individuals with FASD, Schizophrenia, ODD, ARND, or ABI Dedication to continuous profession/skill development Experience effectively navigating through potentially high-risk situations through verbal de-escalation techniques, and the ability to stay calm in potentially high stress situations. Three employment references

QUALITIES AND QUALIFICATIONS

Turning Leaf IHS Clinical Case Manager must possess the capacity to be aware of and control one's emotions. Moreover, IHS Clinical Case Managers must be able to handle interpersonal relationships judiciously, empathetically, and professionally while executing their responsibilities and providing Turning Leaf's person-centered supports.

In addition, IHS Clinical Case Manager must possess experience with and skills in:

Strong attention to detail, organization, task tracking and follow up Knowledge of residential licensing standards and ensuring their compliancy, along with the ability to understand and interpret legislation including federal and provincial (i.e., licensing, fire, VPA, etc.) Extensive knowledge of intellectual disabilities, mental health disorders and addictions Excellent oral and written communication skills, with ability to write detailed reports Ability to handle multiple projects and priorities in a professional and timely manner An ability to incorporate the clinical literature pertaining to the population into practical approaches with participants and the ability to analyze and interpret data Ability to lead large teams utilizing a servant leadership approach Proficient in working cooperatively with multiple departments and other managers The ability to create and deliver training, provide ongoing oversight and coaching to a staff team Possess the ability to work independently and remain self-motivated

SUMMARY OF JOB DUTIES AND RESPONSIBILITIRES

Operations:

Participate in the interview/selection of support team members (including Team Leads and Supervisors) Ensure that homes are operating in compliance with all aspects of Residential Care Licensing Oversee the scheduling of the support team ensuring that the schedule adheres to the approved budget for support hours Ensure that each home is operating within the program budget Participate in the amenability/intake/transition process of new participants to the program Meet with the participant and collateral's/stakeholders prior to the onset of service to gather information about the individual to formulate a support case plan Review and Submit all financial processes Assist with staff scheduling, as required In collaboration with support team, address needs pertaining to participant transition as necessary
Leadership:

To serve as a role model to the management team, support team and individuals supported within Turning Leaf To understand, embody and foster the organizational ethics, values, beliefs and culture in the completion of the Case Manager's duties and when representing the agency in the community Using essential leadership skills to work closely with the IHS Supervisors providing guidance, supervision, and where necessary, direction to recognize and respond to opportunities within the region with the intent of proactively fostering a skilled, efficient and cohesive team environment Provide training to the IHS Supervisors and Support Team on the implementation of Turning Leaf's client centered support and individualized behavior plans Utilize skills and experience to communicate effectively, additionally to review, expand upon and implement policy and procedures to be utilized by the support team Build relationships within the community with the goal of increasing community connection/access for the individuals as well as to increase community awareness Facilitate support/treatment planning within the systems team Employ a person-centered approach and work with direct support Professionals to engage with their participants on a regular basis Assist staff with or direct a process of safety plan development
Supervision/Service Delivery:

Aid in coordinating services for individual with the appropriate collaterals Ensure the efficient operation of support services and maintain ongoing record/documentation of the operation of the residence and supports delivered for all support contracts In conjunction with the support team, engage participant in a process of goal setting, planning and acquisition as it pertains to living safely and independently in the community Ensure there is structured programming and household routine throughout the day and evening to support the development of skills pertaining to healthy and safe independent living skills When necessary, oversee the financial management of participant funds and maintain accurate records of such financial management in collaboration with support workers Oversee and maintain an awareness of cumulative health care of the participant (including general practitioner, dentist, ear and eye specialists and psychiatrist appointments) Maintain a list of accurate medications per participant
Reporting:

Adhere to the reporting expectations of the funding body for each individual within the case load Submit formal standardized written incident reports to Residential Care Licensing following an incident with the participant Report at-risk participant activities verbally (including via telephone) and in writing to the Senior IHS Case Manager/Director Attend all psychiatric medication review appointments, neurological appointments, critical probation appointments, supervision meetings, planning meetings and all other necessary appointments Ensure that the support team is aware of how to connect daily and be available to respond to crisis/emergencies as required Provide after-hours guidance (emergency on call) Maintain up-to-date files on participants (static and dynamic information) Maintain semi-annual reports on participants Acquire monthly reports and staff logs Other duties as assigned

BENEFITS

Salary paid Corporate cell phone Health Benefits immediately GRRSP Program (optional) Three weeks vacation Paid Wellness Time Bereavement and Compassionate Care Time Mileage Reimbursement (when applicable) Employee Family Assistance Program (EFAP)

HOW TO APPLY

Applicants can express their interest by submitting a cover letter that clearly demonstrates why they are the ideal candidate (cover letters must cite specific examples congruent with the posting requirements) along with their resume to careersmb@tlservices.ca by

June 27, 2025 at 4pm

. We thank all applicants, but only those being considered for an interview will be contacted.

Turning Leaf welcomes applications from people with disabilities. Applicants with disabilities may request reasonable accommodation relating to the materials used and/or activities throughout the application and selection process.

Turning Leaf Support Services is committed to fostering and upholding an inclusive workplace that reflects the diversity of the communities we serve, including Indigenous Peoples. We believe in creating opportunities for everyone to thrive by embracing diverse perspectives, experiences, and identities. We encourage candidates from Indigenous communities, minoritized groups, underrepresented groups, and all walks of life to bring their unique talents to our team

Job Type: Full-time

Pay: $49,999.00-$50,000.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care Mileage reimbursement RRSP match Vision care Wellness program
Schedule:

Monday to Friday
Application question(s):

Work location is Portage La Prairie and Winnipeg Head office. Are you willing to drive to Portage La Prairie at least three (3) times a week?
Experience:

Intellectual disability and mental health support: 3 years (required)
Willingness to travel:

75% (required)
Work Location: In person

Application deadline: 2025-06-27