Pret a relever le defi ?
Responsibilities :
Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
Liaise with the IT helpdesk, IDC Team and operations as required
Manage IDC support mailbox, tickets and then all cases in our different systems
Ensure correct processes and documentation are followed by the IDC
Remedy situations during working hours or after, when necessary;
Other IDC duties as assigned from time to time
Qualifications:
High school diploma or GED minimum;
Prior related support experience preferred;
Skilled in use of personal computers and software applications (Technology-savvy)
A positive, enthusiastic attitude, with strong people skills
Proven customer service experience and passion for helping others
Strong service-oriented mentality with the ability to actively listen and troubleshoot
Ability to learn new systems quickly
Excellent Interpersonal, organizational, problem solving and administrative skill
Bilingualism (French and English) is required for this role in order to support operations at the national level.
Must be available 40 hours/week - Tuesday through Saturday
This position can be performed fully remotely.
Intelcom est une entreprise de logistique du dernier kilometre chef de file dans le secteur du commerce electronique. Nos equipes d'un bout a l'autre du Canada ainsi que notre reseau d'entrepreneurs independants contribuent aux activites quotidiennes d'Intelcom.
Notre objectif est simple : dans un secteur d'activite en constante evolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous demarquer grace a des methodes de livraison et a des services novateurs, Intelcom opere aussi une transformation technologique ou l'integration de l'experience client et les technologies logistiques sont au coeur de son evolution.
Chez Intelcom, nous savons que l'experience se presente sous plusieurs formes et nous nous engageons a creer une culture ou la difference est valorisee. Nous sommes toujours a la recherche de personnes talentueuses et diversifiees pour rejoindre nos equipes. Avec plus de 60 centres de livraison a travers le Canada, nous avons peut-etre la la bonne opportunite pour vous.
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.