Job Description

Job Title: HVAC Service / Installation Manager

Job Summary:

We are seeking an experienced and results-driven

HVAC Service / Installation Manager

to oversee the daily operations of our HVAC service and installation departments. This leadership role is responsible for ensuring the highest level of customer satisfaction, efficient job completion, technician development, and adherence to safety and quality standards.

Key Responsibilities:Operations & Scheduling

Manage and coordinate HVAC service and installation schedules to ensure timely and efficient job completion. Oversee dispatching and prioritize service calls and installs based on urgency and resource availability. Monitor project timelines and budgets, ensuring jobs are completed on schedule and within scope.

Team Leadership

Supervise, coach, and mentor service and installation technicians. Conduct regular team meetings, performance reviews, and training. Recruit, onboard, and train new HVAC staff as needed.

Customer Service

Serve as a point of escalation for complex service issues or customer concerns. Ensure a high level of customer satisfaction by upholding service quality standards. Review service reports and follow up with customers post-installation or repair.

Technical & Compliance

Ensure all work complies with local codes, safety regulations, and company policies. Provide technical support to field technicians as needed. Maintain proper documentation and reporting of service and install activities.

Continuous Improvement

Identify opportunities to improve operational efficiency and reduce costs.

Qualifications:

Minimum 10 years

of experience in HVAC service and installation, with a preferred 2 years in a supervisory or managerial role. G2 Gas Technician License required. 313D preferred. 313A, G1, 308R/A an asset. ? Proven knowledge of HVAC systems, installation practices, diagnostics, and safety procedures. Valid driver's license with a clean driving record. Strong leadership, organizational, and communication skills. Proficient with HVAC dispatching software, job costing, and Microsoft Office.

Preferred Skills & Assets:

Experience with residential and commercial projects. Familiarity with permit processes and building codes. Project management experience is a plus.

Compensation & Benefits:

Competitive salary based on experience. and capabilities. Company vehicle and fuel card. Health and dental benefits. RRSP match. Ongoing training and professional developmen

t.

Job Type: Full-time

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person