Job Description

POSITION TITLE: HRMS Support Consultant- Bilingual
REPORTS TO: Manager, Client Services
WORK HOURS: Monday to Friday, 8:00 a.m. - 8:00 p.m
LOCATION: Montreal, QC

NOTE TO ADP ASSOCIATES

An associate must be in his/her current position for a minimum of 18 months to apply for any internal openings. When applying for an internal position, please inform your leader of your application.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

PRINCIPLE ACCOUNTABILITIES:

Helpline:

- Deal with application oriented questions regarding functionality of all ADP Canada Human Resource software products and regarding data fields in the applications, their purpose, and how they relate to other data elements in the database and HR practices generally

- Assist clients in functionality and problems resolution with ADP's standard interfaces to payroll

Technical Support:

- Investigate all technical related calls, sourcing the cause of the issue and the best path to resolution

- Determine the nature of technical related calls and escalate to technical services when necessary

General

- Document all incoming calls using the established call tracking systems

- Monitor all outstanding calls and follow up with assigned technical representative if call has been escalated

- Interact with team members to advise and communicate any client situations or requirements

- Participate in weekly and monthly meetings - Assist and participate in HRMS special projects and functions as required

EDUCATION

BA/Diploma in Business or equivalent in education and experience.

CRITICAL POSITION CRITERIA:

- One to two years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role

- Fluently bilingual: English and French

- Application knowledge on Word Processing, Spreadsheet, preferably MS Office products

-Proven record of delivering excellent customer experience.

-Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority.

- The ability to work independently and as part of a group or a team.

- Aptitude for learning new applications and operating environments - HR designation is desirable

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNEA Magazine, and recognized by ForbesA as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer.

aEUR PROPOS D' ADP : Nous offrons aux entreprises des solutions pertinentes propices a leur succas. Reguliarement classee parmi les A entreprises les plus admirees A par le magazine FORTUNEMD et reconnue par ForbesMD comme une des A entreprises les plus novatrices au monde A, ADP compte plus d'un demi-million de clients a l'echelle internationale et plus de 60 ans d'experience a titre de chef de file mondial en solutions d'impartition.

ADP est un employeur a action

NOTE TO APPLICANTS:

Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

TITRE DU POSTE : conseiller/conseillare au soutien des SGRH -- Bilingue
SUPa?RIEUR HIa?RARCHIQUE : directeur du service a la clientale
HEURES DE TRAVAIL : du lundi au vendredi, de 8 h a 20 h
LIEU : Montreal (Quebec)

REMARQUE POUR LES ASSOCIa?S D'ADP

Un associe doit occuper son poste actuel depuis au moins 18 mois pour pouvoir poser sa candidature a un poste vacant a l'interne. Lorsque vous posez votre candidature pour un poste a l'interne, veuillez en informer votre gestionnaire.

Chez ADP, nous progressons grace a votre succas. Nous recherchons vos talents et vos points de vue uniques. Nous accueillons vos idees sur la maniare de faire les choses differemment, et de les faire mieux. Nous vous soutenons dans vos efforts pour reussir, apprendre et progresser. Si la reussite est pour vous une source de motivation, votre place est chez ADP.

PRINCIPALES RESPONSABILITa?S :

Ligne d'aide :

- Repondre aux questions d'application sur les fonctions de tous les produits logiciels de ressources humaines d'ADP Canada et sur les champs de donnees des applications, leur objectif et la faaon dont ils sont lies a d'autres donnees de la base de donnees et aux pratiques des RH en general.

- Aider les clients dans l'utilisation des fonctions et la resolution de problames relatifs aux interfaces standards d'ADP avec la paie.

Soutien technique :

- Enquater sur tous les appels techniques, trouver la cause des problames et le meilleur moyen de les regler.

- Determiner la nature des appels techniques et, au besoin, les transferer aux services techniques.

Generalites :

- Documenter tous les appels entrants en utilisant les systames etablis de suivi des appels.

- Surveiller tous les appels en attente et en assurer le suivi avec le representant technique dans les cas de recours hierarchique.

- Interagir avec les membres de l'equipe afin de les conseiller et de leur faire connaatre les enjeux ou les exigences du client.

- Prendre part aux reunions hebdomadaires et mensuelles.

- Collaborer et participer aux fonctions et aux projets speciaux des SGRH, au besoin.

a?TUDES

Baccalaureat/diplame en administration des affaires ou l'equivalent en matiare d'etudes et d'experience

PRINCIPALES EXIGENCES :

- Un a deux ans d'experience en gestion des ressources humaines, en implantation des SIRH, en formation, en consultation ou dans un poste semblable

- Parfaitement bilingue : franaais et anglais

- Connaissances des applications de traitement de texte et de feuille de calcul, de preference celles des produits MS Office

- Antecedents eprouves dans l'offre d'une excellente experience client

- Bonnes aptitudes interpersonnelles, capacite a communiquer efficacement tant a l'oral qu'a l'ecrit et capacite a organiser ses taches selon des priorites logiques

- Capacite a travailler de faaon autonome et en equipe

- Aptitude pour l'apprentissage de nouvelles applications et de nouveaux environnements d'exploitation

- Formation en RH souhaitee

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNEA Magazine, and recognized by ForbesA as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer.

aEUR PROPOS D'ADP : Nous offrons aux entreprises des solutions pertinentes propices a leur succas. Reguliarement classee parmi les A entreprises les plus admirees A par le magazine FORTUNEMD et reconnue par ForbesMD comme une des A entreprises les plus novatrices au monde A, ADP compte plus d'un demi-million de clients a l'echelle internationale et plus de 60 ans d'experience a titre de chef de file mondial en solutions d'impartition.

ADP souscrit au principe de l'egalite d'accas a l'emploi.

NOTE AUX CANDIDATS :

Veuillez noter que, pour toutes les offres d'emploi, les candidats feront l'objet d'une verification des antecedents d'emploi et du casier judiciaire.

Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.