Job Description

Regular/Temporary

Temporary

Job Title

HR Coordinator-Employee Contact Centre - Hybrid

Job ID

71864

Location

Central Campus

Open Date

09/09/2025

Job Type

Contractually Limited >12

Close Date

09/16/2025

Employee Group

TMG

Favorite Job

Department

HR Client Advisory Services

Salary Grade/Band

Band G

Salary Range

$54778.00 - $67298.00 (annual)

Contract Duration

18.3 Months

Hours per Week

35

Posting Details

HR Mission:

McMaster University's Human Resources strives to cultivate a community in which every employee's experience is that of acceptance, inclusion, belonging, and meaningful connection with the University's mission and institutional priorities by Championing our University People and Culture: Collaborating with our University and Community Partners; Advancing Service Delivery and Operational Excellence; and Promoting Learning, Development and a Growth Mindset.


McMaster University is multi-faceted with multiple locations and constituencies. As a result, Human Resources support and services have developed over time to meet a spectrum of partner needs. The HR team consists of functional units such as HR Operations (Payroll and Data Management, HR Client Services, HR Systems Strategy, Reporting and Analytics), Talent, Equity & Development, Total Compensation, Employee & Labour Relations, and Employee Health, Safety & Wellness, who enable the delivery of comprehensive Human Resources programs and services in collaboration with leaders, HR area offices and HR practitioners across our community.

About the Position:

Reporting to the Program Manager, Employee Contact Centre and working under the leadership of the Senior Manager, HR Client Services, the HR Coordinator - Employee Contact Centre provide a full range of advice and services to the McMaster University community.


Utilizing a customer-focused approach to human resources, the HR Coordinators -Employee Contact Centre work independently and collaboratively to provide advice and service regarding a broad range of HR issues including recruitment, onboarding, benefits, pensions, Group RRSP, payroll, policy and collective agreement administration, operational aspects of compensation and HRIS support.

Core Responsibilities:

In a collaborative team environment, which embraces the values of integrity, teamwork, and inclusivity, the HR Coordinator is expected to:


Provide exemplary guidance and support to prospective and current staff, faculty, retirees, by responding to HR inquiries related to University policies and processes through a variety of communication platforms, including the JIRA ticketing system and phone.


Administers the McMaster Tuition Assistance and Bursary program.


Provide administrative support and lead the process for employment verification letters.


Participate in validation and cleanup of data in the HRIS to maintain data integrity.


Proactively identify operational efficiencies and present recommendations for continuous improvement opportunities.

What we are looking for:

To be successful in this role, you must have a passion for service excellence, continuous improvement and building strong and positive relationships with diverse stakeholders. You are a top performer in your current role with a proven track record of:


At least 2 years progressively responsible human resources experience as an HR coordinator or administrator.


You have a University degree with a focus in Business Administration/Human Resources.


Prioritizing and being able to manage multiple priorities.


Demonstrate strong resourcefulness and initiative, with the ability to independently locate and interpret information from various resources to support informed decision-making and effective service delivery.


Proficient human literacy with MS Office applications (Word, Excel).


Superior communication, influencing and interpersonal skills.


Sound analytical, problem solving, and negotiation skills.


A broad understanding of human resources issues with the ability to resolve complex situations in a diplomatic manner.


Being results driven and able to demonstrate creativity and sound judgment in a fast-paced environment.


Tact in dealing with difficult or sensitive situations across a broad range of clients.

How To Apply

To apply for this job, please submit your application online.

Employment Equity Statement

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the "Dish With One Spoon" wampum agreement.


The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.


The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Metis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.


As part of McMaster's commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.


Job applicants requiring accommodation to participate in the hiring process should contact:

Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or Faculty of Health Sciences HR Office at ext. 22207, or School of Graduate Studies at ext. 23679

to communicate accommodation needs.

Hybrid Work Language

To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.