Job Description

Job Title
HR Coordinator
Job Type
Permanent
Union
Exempt
Position Classification
EEL2 Exempt Level 2
Salary Grade
FT or PT
Full-time
Hybrid Work
This position is eligible
Position End Date (if applicable)
Location
MRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)
About this Position
About the Department of Human Resources
Mount Royal University's dedicated team of Human Resources professionals is here to provide a range of services for prospective and current employees including: professional development, talent acquisition, consultancy services, and information on policies, payroll, benefits, and more.
About the Roles
We are currently seeking two HR Coordinators for our team:
Coordinator, HR Shared Services
Reporting to the Manager, HR Systems, the Coordinator, HR Shared Services is responsible for delivering timely, accurate, and customer-focused HR support by reviewing, responding to, and triaging employee inquiries, ensuring consistent application of HR processes, and maintaining data integrity. As a key member of the HR team, the role provides frontline guidance and support on HR transactions, supports system workflows, and offers hands-on training to managers and employees. In addition to processing support, the Coordinator, HR Shared Services contributes to continuous improvement initiatives, assists with workforce transitions, and provides cross-functional coordination for projects, reporting, and other administrative and process-driven tasks as required. This role also supports the development and implementation of HR processes and systems, ensuring compliance and efficient service delivery across the university.
Coordinator, Talent Management and Total Rewards
Reporting to the Director, Talent Management and Total Rewards, the Coordinator, Talent Management and Total Rewards provides timely, accurate, and customer-focused HR support across key areas including onboarding, recruitment, learning and development, and compensation. This role supports the hiring process by administering applicant tracking system tasks, including posting jobs and creating offer letters, responding to recruitment-related inquiries, and processing and verifying recruitment documentation. The Coordinator also administers relocation and professional development expense payments in accordance with university policies. As part of the Talent Management and Total Rewards team, the role ensures consistent application of HR processes, maintains data integrity, and supports system workflows. Additionally, the Coordinator contributes to process improvements, reporting, cross-functional projects, and provides backup support to the Coordinator, HR Shared Services to ensure seamless service delivery across the university.
Responsibilities
Serve as a primary contact for HR-related general queries, delivering excellent customer service through multiple channels (email, phone, etc.).
Accurately assist with processing a wide range of HR transactions within defined service level agreements.
Triage and escalate more complex or sensitive inquiries to appropriate HR subject matter experts or business partners.
Create and maintain reference documents including guides and procedures.
Manage privacy compliance checks to ensure any data being sent from HR is appropriate and in-line with privacy legislation and best practices for recipients.
Coordinate and monitor workflows across HR functions to ensure consistent and efficient handling of requests.
With support from HR subject matter experts, develop, document, and maintain standard operating procedures (SOPs) for core HR service processes. Collaborate with HR subject matter experts to identify and resolve workflow bottlenecks or gaps in service delivery, identifying opportunities to streamline HR processes and enhance the efficiency and quality of services.
Ensure filing systems are maintained in an accurate, organized, and efficient manner.
Participate in HR system testing, upgrades, and implementation projects, offering user perspective and feedback to optimize functionality.
Maintain an understanding of collective agreements, HR policies and programs to inform responses to basic queries received via the shared HR inboxes and as requested by others on the HR team.
Other duties as assigned.
Qualifications
Diploma in Human Resources, Business Administration, or a related field (a combination of previous education and experience may also be considered)
2+ years' experience in a Human Resources, Payroll or similarly confidential and sensitive environment is an asset
Experience in a unionized environment is an asset
Strong customer service skills with the ability to handle sensitive situations, manage conflict, and maintain professionalism.
Excellent written and verbal communication skills, with sound judgment in prioritizing and escalating issues as needed.
Proven ability to work independently, manage multiple priorities, and problem-solve effectively in a busy environment.
High attention to detail, accuracy, and confidentiality, with a solid understanding of privacy legislation.
Proficiency in Microsoft Office, Google Workspace, HRIS, and databases; experience with Visio, Canva, or website maintenance is an asset.
Salary: $56,747.00 - $64,258.00
Closing Date: October 1, 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: [Last Name], [Requisition Number], [Document Title].pdf (ex. Smith, 999999, CV.pdf).
We encourage all qualified applicants to apply, however, Canadian citizens, permanent residents and others currently legally authorized to work in Canada will be given priority. Please note only applicants selected for an interview will be contacted. After the close date, you can check on the status of your application through your Career Centre. New career opportunities arise frequently and are posted as they become available. Please check back often to view our latest postings on our Career Opportunities page.
If you require accommodation to participate in the recruitment process, please notify and we will work together on your accommodation request.
About MRU
Founded in 1910 and located in Calgary, Alberta, Canada, Mount Royal University grew into a vibrant college in the 1930s and became a mid-sized university in 2009. A student-focused undergraduate university built on teaching excellence, Mount Royal University is known for our top-calibre programs, high-quality teaching and learning experience, robust delivery of liberal education, scholarly teaching, experiential learning and undergraduate research. MRU serves approximately 15,782 students, including 11,752 full-time and 4,030 part-time learners. MRU offers 13 bachelor's degrees encompassing 37 majors across faculties such as Arts, Business, Communications, Health, Community & Education, and Science & Technology. With over 74% of its student body drawn from the local area, Mount Royal University primarily serves Calgary and its surrounding region. MRU is a diverse yet close community with over 1,800 employees. Mount Royal provides employees the support they need to lead and advance institutional goals. Learn more about MRU's and .
What We Offer
Talented and committed employees are the driving force behind student success. We strive to be an employer of choice among Canadian post-secondary institutions. At MRU, we recognize that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person, and harnesses the strength that is available in our diversity, creating a rich and inclusive workplace.
Investing in the learning and development of our employees benefits the individual and the University. A variety of services, resources and programs encourage a healthy, productive workplace. MRU offers a competitive total compensation package including learning/training paid by employer, paid vacation, winter holiday closure, personal days and a free membership in our fully equipped recreation centre. Positions over six months may also be eligible for health and dental benefits, pension, health and personal spending accounts, and disability benefits.
Our campus offers the convenience of a full medical clinic, dentist and pharmacy, as well as a variety of wellness services such as physiotherapists and massage therapists. Campus Recreation offers many activities, including personal training, fitness classes, climbing, aquatics, sports, tournaments and certifications for students, employees and the public.

Skills Required