Job Description

Job ID: 49094Job Category: Community & Social ServicesDivision & Section: Toronto Shelter & Support Services, Refugee ResponseWork Location: Metro Hall, 55 John Street, Toronto On M5V 3C6Job Type & Duration: Full-time, Temporary (12 months) VacancySalary: $112,280 to $149,247Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 19-AUG-2024 to 03-SEP-2024Reporting to the Manager, Refugee Response Unit, the Housing Consultant will be responsible for the effective/efficient administration of a portfolio of programs and projects related to a homelessness service delivery system for refugees and refugee claimants; ensuring the legal, financial and policy interests of the City are protected.Major Responsibilities:

• Leads the delivery of various funded programs and initiatives and manages/monitors, evaluates, and provides direction to service providers under contract ensuring appropriate high quality service delivery is received in accordance with Council approved policies/legislation.
• Oversees a team of professionals responsible for working with community-based organizations to develop, implement and manage programs and services and administer housing and homelessness system funding.
• Ensures program delivery is in compliance with relevant legislative requirements and frameworks such as the Housing Services Act, 2011, Rent Geared-to Income (RGI) Service Agreements, Provincial and Federal funding requirements, City guidelines/other contractual obligations.
• Supervises, motivates and trains assigned staff/projects, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Oversees and monitors the legislated or contract requirements of service providers and ensures compliance by developing/implementing program risk management strategies, operational templates, processes, and tools to conduct audits and other performance assessments to reduce financial/political risk to the City.
• Ensures financial accountability through analysis and approval of business plans, operational budgets, capital funding requests and review of audited financial statements and makes recommendations/implements appropriate remedial action for service providers that are not in compliance with legislation and/or contractual agreements or Council directions.

• Makes recommendations on service providers who are not meeting legislative or contractual funding requirements, including developing remedial and transition plans as needed.
• Provides advice/direction to service providers in areas of program, program administration, financial administration, governance and property management.
• Improves program delivery and accountability by reporting on program progress and effectiveness.
• Liaises with auditors, engineers, internal and external legal representatives, and property management companies on specific contracted service issues.
• Represents the City on Federal, Provincial, Municipal and community-based committees and working groups and reviews and evaluates new funding agreements with Provincial and Federal government for programs.
• Participates in inter-governmental initiatives, projects and plans.
• Collaborates on new and innovative approaches to the development and administration of housing and/or housing benefit options with division staff, and sector organizations.
• Develops Requests for Proposals (RFP), Requests for Expression of Interest (REOI) and Request for Quotation (RFQ) for a wide range of service requirements, including receivership.
• Develops options for policies, management practices, performance and quality measures and recommends changes to support management functions and improve efficiency and effectiveness of service delivery.
• Supports the building of capacity within the newcomer, housing, and homelessness sectors.

Key Qualifications: * Post-secondary education in a discipline pertinent to the job function or an approved equivalent combination of education and experience.

• Considerable experience in the administration and delivery of programs, housing benefits, grants to non-profits or similar programs that require working within a legislative (or similar) accountability framework, ensuring compliance requirements are met.
• Considerable project management experience with a demonstrated ability to handle complex multi-faceted project responsibilities, provide recommendations, execute and meet established targets within defined deadlines.
• Experience in stakeholder management with a high level of ability to influence and negotiate outcomes effectively with a broad spectrum of diverse stakeholders.
• Experience managing, coordinating, and motivating staff, conducting performance appraisals, and managing labour relations matters.
• Experience working with and interpreting financial statements and financial data.
• Excellent analytical and conceptual skills to develop business processes, systems and tools to ensure policy compliance and to support effective program delivery.
• Decision making, conflict resolution and problem-solving skills, demonstrating innovation with a results-oriented approach.
• Demonstrated effective oral, presentation and written communication skills.
• Strong interpersonal and conflict resolution skills to deal with sensitive issues with diplomacy and tact.
• Knowledge of research protocols and social policy analysis/development.
• Knowledge of issues related to refugee populations will be considered an asset.

Equity, Diversity and InclusionThe City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .AccommodationThe City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

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