Job Description

Dayforce Consultant

Department:

Human Resources

Job Category:

Salaried

Reports To:

Director, Employee Services

Position Type:

Contract-One year

Direct Reports:

N/A

Schedule:

Weekdays

Indirect Reports:

TBD

Location:

Main Building

About Us

The Calgary Drop-In and Rehab Centre (\xe2\x80\x9cthe DI\xe2\x80\x9d) is a low-barrier, housing-focused shelter that serves some of the city\xe2\x80\x99s most vulnerable people. At the DI, we focus on providing a person\xe2\x80\x99s basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs. There is no greater contribution you can make to another person\xe2\x80\x99s path of recovery and wellness than an ongoing, consistent, positive relationship of respect and kindness. The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Position Summary

Reporting to the Director, Employee Services, the Dayforce Consultant will be responsible for enhancing, optimizing and customizing Dayforce to meet the agency\'s operational user needs, as well as implementing and testing these enhancements. The ideal candidate will work with Agency leaders, to ensure continual improvement and the provision of integrated HR solutions aligned with the agency\'s strategies and values. In addition, the Dayforce Consultant will act as a consultant to all levels of the organization, supporting leaders, managers, and colleagues to establish strong partnerships and increase knowledge of Dayforce user functionalities.

The ideal candidate will have experience in preparing system-related documentation, e.g., business requirements, fit/gap analysis, functional specifications, training materials, and user manuals. They will be able to work with clients at all organizational levels to define business processes and provide advice on the use of Dayforce to support Agency operational requirements.

Time Commitment

This is a full-time position comprised of normal business weekday hours, however there will be requirements to be available and flexible from time to time outside normal business hours as the need arises. Schedule may be altered at the discretion of management.

Job Duties and Responsibilities

Proactively identifies business needs/requirements and designing business processes, analysis, planning, configuration, testing, documentation, troubleshooting and end-user support as it relates to the Dayforce user functionalities

Provide expert guidance to employees on Dayforce configuration and processes.

Collaborate with stakeholders to gather, analyze operational requirements and develop a roadmap for optimizing Dayforce.

Make recommendations on best practices, solve complex Agency process issues, and work with the Dayforce technical team to define system specifications.

Support HR team in the implementation of programs and initiatives that require changes to existing or new software solutions.

Drive the planning, development, testing, and implementation of system enhancements and upgrades, working closely with the team and supporting Dayforce upgrades as needed.

Optimize HR business processes in collaboration with the HR team, and deliver HR technology solutions that effectively and efficiently provide service and support to the DI employees

Act as a functional expert in planning, development, implementation, upgrade, and support of Dayforce to guide the design, configuration, setup, and testing of the Dayforce application.

Keep up to date with current developments and trends in Dayforce capabilities and industry knowledge.

Work with IT and external vendors to implement changes related to application maintenance, configuration modification, system upgrades and enhancements as required

Oversee system upgrades and implement new modules (Recruitment, Onboarding, Payroll, Time & Attendance, Reporting, and Performance Management), in partnership with Dayforce Support, HR, and IT.

Lead User Acceptance testing, create user training guides on Dayforce processes and facilitate learning sessions on system functionalities and navigations

Identify opportunities for automating HR processes and evaluate data processing to ensure data integrity.

Conduct regular audits of Dayforce data, review findings and rectify any inconsistencies.

Stay up to date on HRIS trends and their relevance to the organization\'s strategy.

Review organization-wide access management and governance, ensuring compliance with data security and privacy requirements.

Perform other duties as required.

Required Competencies and Qualifications

Education and Experience:

• A minimum of five years\' experience working with HRIS systems, with at least four years\' experience using Dayforce.
• Demonstrate high levels of technical and professional knowledge and quickly assimilate new knowledge.
• Project management skills, with experience in implementing HR strategies, configuration, and database management.
• A thorough understanding of information systems, with highly technical expertise in Dayforce.
• Strong business intelligence reporting skills, and the ability to organize and prioritize work.
• Experience participating in or leading continuous improvement projects.
• The ability to navigate ambiguity and lead change.
• Effective oral and written communication skills.
• Flexibility in switching between project work and administrative tasks.
• A proven track record of success working under minimal supervision.
• Experience working in a 24/7 operation would be an asset.
• Resilience, stress tolerance, and the ability to remain calm and focused when dealing with a high volume of volatile and stressful situations.
• The ability to make rational decisions based on provided information and employ critical thinking where information may not be clear.
• High morals, ethics, and integrity, demonstrating initiative and working autonomously.
• Energy and self-direction, with effective time management and organizational skills, including the ability to prioritize multiple tasks.
• Strong analytical and problem-solving skills, focused on strategy.
• Well-developed interpersonal, conflict resolution, and negotiation skills.
• Resourcefulness and knowledge of community resources and social support systems.

Skills and Abilities:

• Well-developed communications skills with the ability to relate effectively with a wide range of people, positively influencing outcomes and obtaining cooperation
• Well organized with the ability to plan work, cope with conflicting work pressures, establish appropriate priorities, and meet deadlines
• Ability to self-direct and work with minimal supervision, manage time and multiple tasks to accomplish a variety of assignments with conflicting priorities with competing demands
• Experience working in a 24/7 operation would be an asset.
• Ability to use metrics and data to inform leaders about human capital trends and areas of opportunity
• Ability to exercise effective judgment and sensitivity to changing needs and business situations.
• Must be able to objectively assess a multitude of situations, work with the business to influence leaders/decision makers to yield positive impact to the business
• Resilience, stress tolerance, and ability to remain composed when dealing with emotionally charged or stressful situations.
• Ability to make sound decisions based on information provided and employ critical thinking where information may not be clear.
• High moral, ethical, and integrity standards, must be self-directed, demonstrate initiative, and work autonomously.
• Strong time management and organizational skills, with the ability to manage multiple priorities simultaneously.
• Excellent strategic analytical and problem-solving skills.
• Exceptional interpersonal, conflict resolution, and negotiation skills.
• Resourceful and knowledgeable about community resources and social support systems.
• Dayforce implementation and configuration experience
• Acceptable of industry risks, including contact with bodily fluids.

Working Conditions

While your position does not normally consist of front-line work, it is important for us to tell you that front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened and/or actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

Why the DI?

The DI aims to be an \xe2\x80\x9cEmployer of Choice\xe2\x80\x9d and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every word we speak and, in every action, we take, and we want people who share this commitment.

Our Culture

Our values form the cornerstone of our culture:

RESPECT: Our actions honour the rights, differences, and dignity of others

COMMUNITY: Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS: We accept each person\xe2\x80\x99s uniqueness with compassion and empathy

WELLNESS: We promote, provide and support holistic wellbeing

ACCOUNTABILITY: We operate with transparency and integrity in both our relationships and our commitments.

What we Offer

Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

• Vacation days
• Sick days
• Wellness days
• Extended Health & Dental coverage
• Homewood EFAP
• Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability paid by the employee. This is mandatory and may not be opted out of.

Benefits are based on employment type and usually available the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.

Alberta Living Wage Employer

The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit to learn more about the living wage.

The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca

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Calgary Drop-in & Rehab Centre Society