Job Description

Join Our Team at the Executive the Inn at Whistler Village and Mountain Side Hotel!

At Executive, we're more than just a place to work--we're a community. With us, as our Housekeeping Manager, you'll play a crucial role in creating memorable experiences for our guests by ensuring their suites are comfortable, inviting, safe, and impeccably clean. Your efforts directly contribute to the luxury and satisfaction our guests enjoy, encouraging their return to our hotels.

We take pride in our warm and supportive workplace culture, which is built on strong teamwork and mutual respect. Here, departments collaborate seamlessly to tackle challenges and achieve our goals efficiently. Our team is genuinely connected, both professionally and socially, with many of us catching up outside of work hours and building lasting friendships.

If you're looking for a role where your skills are valued and your work-life balance is respected, we invite you to join us at Executive. Let's work together to make every guest's stay unforgettable!

Position Overview:

The Housekeeping Manager is responsible for all aspects of the housekeeping operations by leading, coaching, and mentoring all housekeeping associates, and ensuring the hotel is cleaned and maintained in accordance with the high standards established by Executive Hotels & Resorts. This is a hands-on leadership role, ideal for someone who leads by example, is passionate about guest service, and is ready to step in and actively support the team during busy periods to ensure seamless daily operations.

The Housekeeping Manager will ensure that all guest rooms, public areas, and back-of-house spaces are maintained to the highest cleanliness and presentation standards. This role is responsible for recruiting, hiring, training, and supervising housekeeping employees while fostering a culture of accountability, teamwork, and continuous improvement. The manager will organize and oversee the daily operations of the department, including scheduling, inventory control, and adherence to safety and cleanliness protocols.

Additionally, the Housekeeping Manager will collaborate closely with the Maintenance department to address room and facility upkeep issues promptly and effectively. This position is also accountable for personnel management, performance evaluation, and departmental administration. Long-term planning and identifying opportunities to improve housekeeping procedures, enhance guest satisfaction, and increase operational efficiency are key aspects of this leadership role. This role is essential in ensuring a welcoming environment for guests and staff alike. We are seeking a dedicated and experienced Housekeeping Manager to oversee the cleanliness and maintenance of our facility. The ideal candidate will have a strong background in hospitality, with a focus on delivering exceptional service and maintaining high standards of cleanliness.

Responsibilities:

General

Supervise, support, and work alongside the housekeeping team to ensure timely and high-quality cleaning of guest rooms and public areas. Maintain and implement housekeeping procedures that meet hotel standards for cleanliness, sanitation, and guest satisfaction. Manage housekeeping staff members whilst maintaining supportive and constructive professional relationships with each person Provide professional and friendly service to guests. Responding to and managing special requests, guest preferences, and last-minute needs with flexibility and professionalism. Address guest concerns quickly, notifying proper departments as needed. Coordinate with the front desk and maintenance teams to ensure smooth guest service operations. Respond to shift reports and customer feedback pertaining to room and guest requests, and work with Front Desk Manager to resolve issues Follow company policies and procedures Ensure compliance with safety and hygiene regulations and hotel policies. Attends operations meeting or assigns delegate as required Required to source pricing for all in suite items as required Work with outside contractors for in suite jobs Ordering guest supplies and amenities Will coordinate in suite projects as required Ordering internal housekeeping cleaning supplies May be required to clean rooms and support housekeeping team members for time to time, as needed during high occupancy times. Including (but not limited to) room striping, making beds and general check out cleans.

Rooms & Room Inspections

Ensure proper inventory is in each room and work with Operations Manager to ensure inventory is fully stocked on a weekly basis Monitor inventory of cleaning supplies and linens; place orders as necessary to avoid shortages. Ensure inventory is moved from storage to rooms, and develop a plan for distribution if need be Conduct routine inspections of guest rooms and public areas for quality assurance. Ensure rooms are inspected by Room Inspectors or by Management If Room Inspectors are assigned to clean rooms, ensure that management inspects these rooms Will execute deep cleans for all suites when/where required

Staffing & Payroll

Recruit, train, and mentor housekeeping staff, fostering a positive and productive work environment. Responsible for completing morning paperwork and room assignments, or assigning paperwork duties to others on days' off, and adjusting assignments as needed throughout the day. Responsible for security of housekeeping keycards, and for accepting returned keycards from employees at the end of their shift Maintain housekeeping schedules, including time-off requests, shift coverage, and payroll hours tracking. Responsible for monitoring employee's daily timesheets, and for approving timesheets on a bi-weekly basis. Responsible for working with the Operations Manager to recruit new staff members Manage the performance of employees through regular meetings and one-on-one coaching sessions Ensure that employees are disciplined appropriately for actions contrary to company policy and procedures, giving verbal and written warnings as need be

Training

Develop a training plan for new staff members and ensure consistency of training throughout department Ensure new staff members are trained by Room Inspectors or Housekeeping Management only Ensure that new staff members are given consistent training and support in order to succeed in the housekeeping department Responsible for communicating policy and/or company changes to housekeeping department on a daily basis Ensure all staff follow and are trained in safety within department

Qualifications:

Proven experience in a housekeeping supervisory or managerial role, preferably within the hotel or hospitality industry. Strong knowledge of cleaning techniques, industrial cleaning practices, and custodial experience. Strong hands-on work ethic -- willing and able to assist with cleaning duties as needed. Excellent leadership and communication skills with the ability to motivate and manage a diverse team effectively. Exceptional attention to detail, time management, and organizational skills to maintain high standards of cleanliness. Strong communication skills to interact effectively with guests, staff, and management. Flexibility to work weekends, holidays, and busy periods as required. Knowledge of housekeeping procedures and safety standards. Basic computer skills for scheduling, reporting, and communication.

Why Join Us?

Extended health care Dental insurance Optical insurance Be part of a close-knit, dedicated hospitality team. Opportunities for growth in a supportive workplace culture. Work in a dynamic environment where your contribution is visible and valued. Opportunity to lead and grow a team while staying involved in day-to-day operations. Make a direct impact on the guest experience and hotel reputation. Whistler Blackcomb Spirit Pass or Gym pass over Winter season (for full-time/hybrid roles only)
Job Types: Full-time, Permanent

Pay: $60,300.00-$64,300.00 per year

Benefits:

Casual dress Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Application question(s):

Are you already located in Whistler? Will you require Staff Housing Assistance?
Experience:

Manager or Supervising: 1 year (preferred) Housekeeping/Cleaning: 1 year (preferred)
Language:

English (preferred)
Location:

Whistler, BC (preferred)
Work Location: In person