Job Description

: Housekeeping Manager

Location:

Best Western Brantford Hotel & Conference Centre

Department:

Housekeeping

Reports To:

General Manager

Employment Type:

Full-Time

Position Summary

We are seeking a dynamic and experienced Housekeeping Manager to lead our housekeeping operations at the Best Western Brantford. This role is ideal for a hands-on leader who thrives in a unionized environment and is passionate about maintaining high standards of cleanliness, guest satisfaction, and team collaboration.

Key Responsibilities

Supervise and coordinate daily housekeeping activities, including room cleaning, public areas, laundry, and inventory management Lead, motivate, and support a unionized housekeeping team in accordance with collective agreements and hotel policies Ensure compliance with health and safety regulations, sanitation standards, and brand requirements Conduct regular inspections to maintain quality assurance and guest satisfaction Manage scheduling, payroll, and performance evaluations for housekeeping staff Collaborate with other departments to ensure seamless guest experiences Address guest concerns promptly and professionally Monitor and control housekeeping budgets, supplies, and equipment usage

Qualifications

Minimum 3 years of housekeeping supervisory experience, preferably in a unionized hospitality setting Strong understanding of collective agreements and labor relations Excellent leadership, communication, and conflict resolution skills Detail-oriented with a commitment to cleanliness and guest service Proficient in housekeeping software and Microsoft Office Suite; experience with Visual Matrix PMS considered an asset Familiarity with Best Western brand standards and inspection criteria, including the "We Care Clean" program and quality assurance audits Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as required by operational needs

Compensation and Benefits

Salary range: $40,000 to $45,000 annually Comprehensive benefits package including health, dental, and vision coverage Paid vacation and sick leave Employee discounts on hotel stays and services Opportunities for professional development and career advancement
Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

Dental care Disability insurance Discounted or free food Extended health care Life insurance On-site gym On-site parking Paid time off RRSP match Vision care
Work Location: In person