Job Description

Duree de l'emploi: Permanent Langue de travail: Bilingue Heures de travail: 15 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate or equivalent experience

Work setting

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Hospitality industry Urban area Hotel, motel, resort

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Perform receptionist duties

Computer and technology knowledge

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Word processing software Computerized bookkeeping system Central reservation system (CRS) Spreadsheet Internet MS Excel MS Word

Security and safety

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Criminal record check

Transportation/travel information

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Own transportation Own vehicle

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Work under pressure

Personal suitability

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Client focus Dependability Flexibility Organized Reliability Team player

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Are you currently a student? Are you willing to relocate for this position? Do you have experience working in this field? Do you have the equipment you need to work from home (like internet and a workspace)? Do you live near the job location?

Employment terms options

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Shift Flexible hours Night

Experience

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Will train

Employment terms options

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To be determined Day Weekend

Financial benefits

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Bonus Commission * Mileage paid