Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. As a Hotel Receptionist, you will manage front desk operations, assist guests with inquiries, and handle reservations efficiently. Your role is crucial in creating a positive experience for our guests and maintaining the high standards of our hospitality services.

Responsibilities

Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Process reservations and maintain accurate records of guest information. Operate phone systems to manage incoming calls and relay messages promptly. Assist with billing inquiries and ensure accurate payment processing. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Address any guest complaints or issues with professionalism and urgency. Maintain the cleanliness and organization of the front desk area.

Experience

Previous experience in a hotel or hospitality environment is preferred. Strong customer service skills, with the ability to communicate effectively with guests from diverse backgrounds. Bilingual or multilingual abilities are highly desirable to enhance guest interactions. Familiarity with front desk operations, including reservation systems and phone etiquette. Excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Join us in providing outstanding guest services as we strive to create memorable experiences for all who stay with us!

Type d'emploi : Occasionnel

Remuneration: 26,04$ a 29,00$ par heure

Lieu du poste : En presentiel