Job Description

Who We Are
The Det'on Cho Group of Companies is an investment company comprising 26 diverse companies, including 9 wholly owned subsidiaries and 17 joint venture partners, which serve our customers in the Northwest Territories and beyond.
What You Will Do
Reporting to the General Manager (GM), the Hotel Operations Manager undertakes various tasks to support and implement strategies, manage daily operations, and ensure the smooth functioning of departments. This role offers a unique opportunity to contribute to the well-being of Indigenous clients by providing culturally sensitive support and assistance throughout their stay at Keskorie Boarding Home.
A Day In The Life

• Assist with the development, implementation and evaluation of policies and procedures for the operation of the Boarding home.
• Participate in implementing and enforcing safety policies, identifying hazards, providing training, and fostering a safety-conscious culture.
• Ensuring that employees work in a safe environment, follow established safety procedures, and have access to necessary safety equipment.
• Assist GM with developing and managing the boarding home's budget, monitoring expenses, and maximizing revenue to achieve financial targets.
• Collaborate with Human Resources to ensure the effective execution of hiring, training, and supervising hotel staff, thereby fostering a positive and productive work environment.
• Ensure appropriate staffing levels for areas such as front desk, housekeeping, food and beverage, maintenance and security, to ensure smooth and efficient daily operations.
• Manage time and attendance, as well as staff scheduling. Work closely with department heads to address challenges and develop effective solutions.
• In consultation with GM, determine which Hotel operators to contact for alternative accommodations to cover room shortages.
• Ensuring high levels of guest satisfaction by addressing complaints, resolving issues, and striving to exceed guest expectations.
• Ensuring the boarding home complies with all relevant laws, regulations, contractual agreements and company policies.
• Identify operational deficiencies and work with GM to find solutions.
• Other duties as assigned.

What You Bring

• A university degree or college diploma in hotel management or another related discipline is an asset.
• Minimum 2-3 years of hotel or accommodation services management experience.
• Exceptional customer service skills and a commitment to exceeding guest expectations.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills, with high levels of interaction with guests, employees, and other stakeholders.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Ability to develop and motivate staff to achieve challenging goals.
• Due to the 24-hour operation of the Keskorie Boarding Home, the Hotel Operations Manager must be able to work long shifts that at times include late hours, weekends, and holidays.
• Able to spend much time on feet, multitasking, competing priorities, effectively dealing with confrontation from employees and guests and leading a culture of service excellence.
• Familiarity with the Yellowknives Dene language, culture, and way of life is an asset.

What We Offer
In addition to a competitive salary and a great work environment, Keskorie Boarding Home also offers a generous benefits package, including:

• Extended health, dental, vision, and prescription drug coverage
• Employee Assistance Program
• Health and Wellness Program
• Group Life Insurance and Employee Accidental Death & Dismemberment coverage
• Matching Registered Pension Plan (RPP)
• Retirement Savings Plan and Tax-Free Savings Account (TFSA)
• Vacation, Personal, and Sick Leave
• Career Development and Training Programs

Whenever possible, our first preference for hiring shall be afforded to members of the Yellowknives Dene First Nation.
We thank all applicants for submissions, however only those shortlisted for an interview will be contacted.