Job Description

Go with your gut. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.

Ace Hotel Toronto is our first-ever spot in Canada, built from the ground up in the heart of the Fashion District, near St. Andrew's Playground Park. Our civic hub here is animated by a legacy of homegrown magic, spurred by ingenious types with off-the-wall ideas who've long made the multicultural mosaic of this city their home -- from Queen West and Chinatown to the famed Horseshoe Tavern and on down to the shimmering shores of Lake Ontario.

Oversee hotel operations and lead the team to ensure guest satisfaction, profitability and cost control to meet Ace Hotel's standards.

CORE FOCUS & ESSENTIAL RESPONSIBILITIES

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

Hands-on support of both our Front Office and Housekeeping operations by actively partnering with both teams to ensure a seamless hotel guest experience. Review daily reports and resolve discrepancies with Accounting, including adjustments and chargebacks. Participate in the preparation of weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands. Assign work and duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Conduct pre-shift meetings with staff and review all information pertinent to the day's business. Maintain consistent knowledge of house accounts and arrivals/departures. Communicate with other departments in regards to room statuses Monitor the preparation of assignments, ensuring compliance to departmental standards. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Inspect all aspects of the front office and lobby environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies. Ensure all team members are fully trained in their job functions, assist with onboarding of new staff. Review par levels of supplies and equipment. Complete requisitions to replenish. Anticipate guests' needs and promote positive guest relations through name recognition at all times. Monitor and handle guest complaints. Ensure that all staff closing duties are complete before staff sign out. Update POS system with changes. Complete work orders for maintenance repairs and submit to Engineering. Contact engineering for urgent repairs. Do monthly inventories of retail items Prepare and submit daily review hours worked for bi-weekly payroll.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:

Provide feedback to staff on their performance. Handle performance feedback and coach/counsel team members according to hotel policy Attend hotel operational meetings as requested. Make sure staff is properly trained and continually reevaluate operations to maximize productivity. Follow up on outstanding operational and guest (internal & external) issues. Monitor guest feedback and adjust accordingly. Retrain staff based on Review feedback and reporting.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to satisfactorily communicate in verbal and written English with guests, leadership, and team members to their understanding. Additional foreign language preferred. Prioritize and organize work assignments, have timely follow up and execution. Have superb time management skills. Maintain complete knowledge of all hotel services/features and hours of operation. Other language, mathematical, and reasoning abilities as outlined below. Ability to comply with physical demands as outlined below. Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications. Ability to compute basic mathematical calculations. Flexible schedule required which includes weekends and holidays.
REQUIRED EDUCATION and/or EXPERIENCE
Any combination of education and experience equivalent to graduation from a four year college is required. Computer program knowledge such as Word, Excel, OPERA. Minimum of 12 months of supervisory or management experience in a mid-size hotel is required.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:

Ability to understand guests' service needs & requests. Ability to acknowledge guests' requests in a polite manner. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). Ability to apply logical thinking and understanding to carry out written and oral instructions. Ability to address and solve problems involving guest and operational issues. Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit, walk, and stand continuously. Lift / carry 10lbs (frequently) and 25lbs (occasionally) Bend, squat, crawl, and reach above shoulder level. Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
Job Types: Full-time, Permanent

Pay: From $60,000.00 per year

Benefits:

Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance On-site gym Paid time off Store discount Vision care Wellness program
Schedule:

Holidays Monday to Friday Weekends as needed
Work Location: In person