Job Description

Welcome to the Sheraton Hotel Newfoundland in the heart of Downtown St. John’s. In addition to 301 guestrooms and a wide range of amenities, the Sheraton Hotel St. John’s offers a total of 18, 201 sq. ft. in meeting and events space and is steeped in history, built on the site of the old Fort William at the base of Signal Hill. The hotel blends elegance with the vibrant and colorful atmosphere of one of the oldest cities in North America. We are seeking a qualified & experienced Hotel Manager. This is a Full Time permanent position. We offer an attractive wage, Marriott branded training within a combination of e-learning modules and Team Member training. annual vacation, bi weekly pay days . Perks also include Marriott's Explore program which offers associates discounts on Hotel rooms along with Food & Beverage discounts while traveling on leisure. This perk can also extended to your Family & Friends. Job Summary The incumbent would be responsible for effectively managing and overseeing all aspects of the hotel operations including: guest relations, front desk, Sales, Food & Beverage, Catering, housekeeping, maintenance, product quality, accounting, team building and staff development for the interest and benefit of key stakeholders. Directs and coordinates activities of the hotel to obtain efficiency and maximize profits by performing duties personally or through direct reports. This position reports to the General Manager. Major Duties and Responsibilities

• Responsible for assisting in the development in the hotel’s business plans including sales & marketing plan / annual operating budget, and monitoring the performance of the hotel throughout the year to achieve optimum financial goals;
• Assists with increasing Market Share through an active role in Sales by providing leads to Regional Sales and must have an understanding of market demand generators and market awareness.
• Responsible for Revenue Management-Optimize RevPAR for the hotel through optimization of revenue through occupancy growth and rate position.
• Supervises the reservation functions to ensure maximum RevPar.
• Responsible for effective inventory management, forecasting, optimal market mix and pricing strategies.
• Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
• Directly responsible for customer service, hotel cleanliness and curb appeal.
• Handles all guest complaints and ensures that corrective action is taken in order to ensure guest satisfaction.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures.
• Ensure all staff is aware of daily activities taking place in the hotel.
• Train, support, address HR issues and coach staff to create a productive, efficient team.
• Reviews all departmental schedules for accuracy and staffing demands. Make adjustments as required.
• Participate in community and industry organizations as the primary representative of the hotel and positively representing and promoting the hotel.
• Submits all Purchase Orders as per company policy to General Manager or Regional Director of Operations.
• Participate in P&L reviews on a monthly basis and prepared to address variances.
• Protect the hotel and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, good appearance, compliance with brand and legislative standards.
• Implement and maintain all company policies, procedures and standards.
• Ensure all statutory regulations for safety and security for both employees and guests are maintained.
• Maintain the property to Brand and Westmont Hospitality Group standards.
• Assists in the preparation of the yearly budgets as well as the annual marketing plan.
• Other duties as assigned by management.

Minimum Qualifications and Skills

• Post-secondary degree/Diploma or equivalent years of relevant work experience required.
• Experience as a Hotel Manager or Assistant General Manager highly preferred.
• Minimum 5+ years managerial experience within hospitality industry.
• Experience in all phases of hotel management, including sales and marketing, daily management of all areas of operations involving human resources, food and beverage, budget management, rooms, housekeeping, maintenance, and landscaping.
• Must be able to delegate responsibilities, organize projects, and establish priorities consistent with hotel objectives.
• Experience in the supervision of personnel: recruitment, training and motivation, within a unionized environment.
• Proven track record in revenue management to achieve/exceed hotel’s fair share market performance and sales targets.
• Background in the development and execution of business, marketing and sales plans and operating budgets.
• Proficient / familiarity with computerized systems; MS Word, Excel, Outlook, Savvy, Light Speed, PMS,POS systems
• Ability to deal with all levels of management, associates and owners in a professional manner.
• A team player with excellent organization and communication skills with solid industry knowledge.
• Established industry relationships and contacts.
• Proven ability to manage multi-tasked assignments and work within deadlines.
• Exposure to labour and employee relations within a unionized environment, contract administration, dispute resolution, legal, statutory and due diligence issues an asset.
• Must be a results oriented, hands-on leader with high ethics, personal accountability and a proven track record of being an exceptional communicator, coach and mentor to ensure high performance and superior customer service delivery.

Mental Effort

• Listening and mental attentiveness in dealing with customer queries, and manager's requirements.
• Mental effort required in multi-tasking and handling interruptions that require refocusing.
• Mental and visual concentration during computer work daily.

Physical Effort

• Standing for long periods of time.
• Walking for a long period of time.
• Performs computer work daily.

Working Conditions

• Governed by concurrent and dynamic deadlines, despite conflicting priorities and frequent interruptions.
• Constantly handling of queries and calls from guests, potential guests, and other departments.
• Must have own vehicle and willingness to travel to events as required.
• Occasionally required to travel.
• Must be able to work flexible hours.

Type of Supervision Required Reports to the General Manager and works under minimal supervision. The Individual has responsibility and authority to take whatever action is deemed advisable or necessary, subject only to the policies or general rules laid down, in consultation with the General Manager.. Type of Supervision and/or Assistance Given Directly supervises employees and supervisors by assigning tasks, performance assessments, training, addressing complaints, resolving problems, and performance management of employees. The incumbent also provides input for hiring and terminating employees.