Job Description

Reporting to the Managing Director, the Station Manager will lead the talented and dedicated team at the Bamfield Marine Sciences Centre (BMSC) and be an ambassador for hospitality and guest experience in a life-changing coastal rainforest environment. Located on the traditional territories of the Huu-ay-aht First Nations, in the beautiful town of Bamfield adjacent to the Pacific Rim National Park and broken group islands on the west coast of Vancouver Island, the BMSC is a premier marine biology field station located two hours by road to the closest city. The BMSC is open for marine research and education year round, with researchers from all over the world relying on the station for access to pristine coastal ecosystems and biodiversity. BMSC educational programs train the next generation of marine and environmental scientists, with an award-winning public education field trip program and university field courses. The station has state-of-the-art aquaria, research vessels, SCUBA, laboratories, the Rix Conference Centre for Ocean Discoveries and associated housing and food services to accommodate up to 150 people. Accommodations include eight cabins, a seaside dormitory, the Buchanan Lodge, seasonal staff housing and a commercial kitchen/cafeteria with stunning views. Education programs are taught in the original 1926 Bamfield Cable Station Building, the \xe2\x80\x9cWhale Lab\xe2\x80\x9d and the Devonian Library. Students and staff can embark on rainforest walks, visit local beaches, hike the West Coast Trail, and experience the Huu-ay-aht Kiix?in National Historic Site of Canada. It is difficult to describe a typical day in the role of Station Manager at the BMSC. From iconic west coast storms to humpbacks in Bamfield inlet, every day is a new adventure with a passionate team to serve our guests and to keep the station running . It is even harder to describe the profound impact of the station on the lives of our guests. Some of them are seeing the ocean for the first time while others are developing cutting-edge research tools to reforest kelp ecosystems along our coast. There is beauty, adventure, community, self-discovery, and gratitude for being able to contribute to these worthy causes. The BMSC Station Manager is the face of the on site leadership to help keep programs running on a daily basis in this incredible environment. This is a hands-on management role and there is an expectation to be familiar with all roles to enable coverage where needed. Responsibilities Essential Qualifications: Demonstrated experience leading a diverse team in a multi-faceted large resort, lodge or field station environment. Supervise work through excellent communication and setting clear objectives at ALL levels \xe2\x80\x93 culinary staff, housekeeping staff, and maintenance staff. Demonstrate positive energy and enthusiasm even in times of added pressure and be able to adjust approach with changing information or situations. Ensuring efficient scheduling for all areas of the station inclusive of food and beverage operations, housekeeping, that are aligned with the education and research teams Oversight of safety protocols and can guide teams through standard operating practices This role requires a highly effective communicator with expertise in guest relations. Committed to learning and growth in a unique environment and a genuine commitment to equity, diversity, inclusion and accessibility. Has strong understanding of emergency procedures Plan activities and allocate responsibilities to achieve the most efficient and cost effective operating model. Manage budgets/expenses, analyze and interpret financial information and monitor sales and profit margins. Performs other duties as assigned. Asset Qualifications: Remote experience an asset. -Thrives in a \xe2\x80\x9cguest focused and driven\xe2\x80\x9d environment by: Ensuring information gathered by reservations/bookings reaches operations teams and that all special requests are handled efficiently with care. Understanding each guest or group coming to the BMSC is a unique custom experience and expectations will vary greatly across educational programs and researchers Ensuring the team provides a warm welcome and orientation upon arrival and executing programming flawlessly from arrival through to departure. Continually walking through and evaluating all areas of the station ensuring it is clean, maintenance issues are handled efficiently, and guests are always well taken care of. -Ensuring compliance with all station and legislative requirements, guidelines, and laws by: \xe2\x80\xa2 Actively taking part in the station\xe2\x80\x99s environmental audit program and department specific initiatives in working towards sustainable operations. Has working knowledge of safe boat operations (e.g., SVOP) Striving to uphold a safe working environment and is Health and Safety conscious and actively involved in maintaining and improving a safe work environment. Experience with safety audits and inspections. Is well versed in requirements for safety and sanitation, Food Safe Maintaining organizational safety standards. Continually improving our impact on the environment and greening of operations through support of protocols. Consciously wants to improve BMSC operations and its processes by: Leading the station staff by example and supporting them whenever necessary Identifying maintenance issues and safety concerns, communicating outward for resolve and then oversight of repairs/ process improvements needed. Conducting regular staff meetings to ensure communication flow and abiding by \xe2\x80\x9cSharing Fearlessly\xe2\x80\x9d allowing for honest and collaborative dialogue. Assist with recruiting, hiring, coaching and terminating staff with the support of the Managing Director Identifying capital requirements and communicating requests to the Managing Director and Leadership Team. Reviewing staff and guest feedback and continually makes strides to improve operations and identify areas that need improvement. Leading by example and actively demonstrating the company\xe2\x80\x99s vision, values, and mission, Performs additional duties as needed. Job Requirements/Qualifications: Minimum 2-5 years resort/hotel/field station management in a leadership capacity (preferably in a remote environment but not necessary). Must have Food Safe Basic working knowledge of vessel safety, with SVOP and ROC preferred. Knowledge of governmental safety and sanitation regulations Excellent communication and people skills. Effective decision making and critical thinking skills. Demonstrated ability to work within a team: consensus building, negotiation, and conflict resolution. Self-motivated with a cheerful outlook and a consistent display of professionalism. Innovative, meticulous, and quality conscious. Demonstrated ability to build and maintain relationships with staff, guests, and vendors. Working knowledge of the full suite of MS Office products and experience with back-end property management systems. Criminal records check Valid Drivers licence Recommended Training: BSAFE - BC Safety Assured For Everyone SuperHost Foundations of Service Quality SuperHost Service For All Foundations of Workplace Safety (includes WHMIS) Required Knowledge, Skills and Abilities

• Excellent written and oral comprehension and expression.

• Excellent time management and organization skills

• Ability to work both collaboratively and independently, as required.

• Exceptional customer service focus.

• Demonstrated initiative, creativity, and integrity.

• Demonstrated ability to multitask, prioritize and problem solve.

• Experience working in a remote setting, an asset.

• Criminal records check.

• Valid Drivers licence

Equity, Diversity and Inclusion: We are committed to an equitable, diverse, and inclusive campus that is accessible to all and free from harassment, bullying, and discrimination. The BMSC recognizes that diverse staff and clients benefit and enrich our workplace and the broader community. We are committed to removing barriers that have been, and continue to be, encountered by equity seeking groups, including women, Indigenous peoples, visible/racialized minorities, persons with disabilities, and 2SLGBTQIA+. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. Strong candidates will demonstrate awareness of issues relating to diversity and inclusion in the sciences and science communication fields including the need to make them more accessible to a broader range of students and audiences. Salary/Wage: Competitive wages and exceptional benefits and defined benefit pension package through the University of Victoria. Job Application Process: If your experience matches the leadership qualities we are looking for, we would like to hear from you. To apply please submit a cover letter and resume here or send to director (@) bamfieldmsc.com. You must be a Canadian citizen or permanent resident to apply for this full time opportunity. Please note that while every effort will be taken to reply, only short-listed applications will be contacted Job Type: Full-time Salary: From $40.00 per hour Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Bamfield, BC: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Work Location: One location Expected start date: 2023-04-01