Job Description

Job Title: Front Desk Manager

Location:

Windsor, Nove Scotia

Job Type:

Full-Time

Job Summary:

Reporting to the General Manager, we are seeking a dedicated and organized Front Desk Manager to join our dynamic hotel team. The ideal candidate will provide exceptional guest service, oversee front desk operations, and lead a team of front desk associates to ensure a seamless guest experience. This position requires strong leadership skills, attention to detail, and the ability to handle various administrative tasks effectively.

Key Responsibilities:

Oversight of entire Front Office operations, including but not limited to; all hotel bookings daily financial reconciliation, responding to guest reviews and concerns (live and online), scheduling, inventory and ordering Supervise front desk staff, including scheduling, training, and performance management. Ensure consistent and high-quality guest service, addressing guest inquiries and concerns promptly and effectively. Manage check-in and check-out processes, ensuring accuracy and efficiency. Oversight of all large group room bookings. Handle reservations and room assignments, utilizing the hotel's property management system. Proactively responds to all positive reviews on booking.com, Expedia, Trip Advisor etc. Monitor front desk operations and staff to maintain high standards of cleanliness, organization, professionalism and ensure compliance with brand and company standards. Assist in the development and implementation of front desk policies and procedures. Collaborate with other hotel departments to ensure a seamless guest experience. Post payment to group accounts. Regular cash deposit and reconciliation to ensure accurate deposits. Oversight of group event/meeting bookings. Resolve guest complaints and issues, focusing on guest satisfaction, retention and fiscal responsibility. Conduct regular training sessions for staff on guest service and operational procedures. Prepare and maintain reports related to front desk operations, including occupancy rates, revenue, and staff performance. Other duties as assigned.

Qualifications:

High school diploma or equivalent; degree in hospitality management or related field preferred. Previous experience in hotel front desk operations, with at least 1-2 years in a supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in using property management systems and basic computer software. Ability to work flexible hours, including weekends and holidays. Strong problem-solving skills and attention to detail. Previous experience with Opera. Previous franchise experience, preferably Wyndham.
Job Type: Full-time

Pay: $18.00-$21.00 per hour

Expected hours: 30 - 50 per week

Benefits:

Company events Extended health care On-site parking
Ability to commute/relocate:

Windsor, NS: reliably commute or plan to relocate before starting work (required)
Experience:

Front desk supervisor: 1 year (preferred)
Work Location: In person