Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 32 to 40 hours per week Education: Experience:

Education

-------------
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Work site environment

-------------------------
Non-smoking Air conditioned

Work setting

----------------
Hotel, motel, resort

Tasks

---------
Supervise staff Conduct training sessions Perform front desk duties Implement marketing activities Enforce policies and procedures Address customers' complaints or concerns Take, cancel and change room reservations Register arriving guests and assign rooms Provide information on hotel facilities and services Process group arrivals and departures Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Provide general information about points of interest in the area

Supervision

---------------
5-10 people

Computer and technology knowledge

-------------------------------------
MS Word Central reservation system (CRS) MS Excel MS Office MS Outlook MS Windows

Security and safety

-----------------------
Criminal record check

Work conditions and physical capabilities

---------------------------------------------
Work under pressure Attention to detail Combination of sitting, standing, walking Standing for extended periods

Personal suitability

------------------------
Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Team player Dependability Judgement Reliability

Screening questions

-----------------------
Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment?

Experience

--------------
2 years to less than 3 years

Health benefits

-------------------
Dental plan Health care plan * Vision care benefits