Job Description

Duree de l'emploi: Occasionnel Langue de travail: Anglais Heures de travail: 20 to 30 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate or equivalent experience

Work setting

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Hospitality industry Urban area Hotel, motel, resort Various locations

Tasks

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Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service

Computer and technology knowledge

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Multi-line switchboard Word processing software Database software Computerized bookkeeping system Central reservation system (CRS) Spreadsheet Internet Lightspeed

Security and safety

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Bondable Vulnerable sector check Credit check Criminal record check

Transportation/travel information

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Public transportation is available

Work conditions and physical capabilities

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Attention to detail Fast-paced environment Standing for extended periods Work under pressure

Personal suitability

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Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness

Screening questions

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Are you available for shift or on-call work? Are you available for the advertised start date? Are you currently a student? Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the above-indicated required certifications?

Experience

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* 1 year to less than 2 years