Education: No degree, certificate or diploma
Experience: Experience an asset
Work setting
---------------- Hospitality industry
Hotel, motel, resort
Relocation costs covered by employer
Tasks
--------- Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service