Job Description

DEPARTMENT : Front Desk REPORTS TO : Front Office Manager/Assistant Front Office Manager JOB SUMMARY: Hotel Duty ManagerReporting to the Front Office Manager, and in their absence the Assistant Front Office Manager. A Hotel Duty Manager works closely with guests to greet, converse and assist with enquiriesWhat we offer: A fun, fast paced environment; Competitive salary, Meal Allowance, Free Golf, Free Ski, Free bike trail pass, onsite parking; Employee Travel perks with Sunray Group and Resorts of Ontario, Spa discounts, retail store discounts (Golf and Spa), Career development, use of the leisure facilities.Education and Experience: Hotel Duty Manager

• Post-Secondary Degree required
• Previous Hospitality experience an asset.
• Minimum of 2 years working in Customer Service role.

Physical requirements:

• Working evenings, nights, weekend & holidays

• Ability to sit and stand constantly during entire shift.

Mental requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

DUTIES AND FUNCTIONS: Hotel Duty Manager

• Remain readily accessible to guests at all times. Deal with guest inquiries and complaints in a professional, positive & friendly manner.
• Assist in serving guests in different departments during peak periods as needed
• Conduct regular tours of public areas of the hotel, inspecting each area according to the hotel's standards and the Manager on Duty Report.
• Work through department managers and designated shift leaders to correct any deficiencies noted in public areas and guest rooms that can be resolved during shift.
• Always ready to assist on matters pertaining to welfare of guests, employees and assets of the hotel.
• Staying up to date on groups arriving in hotel and activities available to them.

Job Types: Full-time, PermanentSchedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Mono, ON: reliably commute or plan to relocate before starting work (required)