Job Description

Burnaby, BC | Full-Time

Squirrel serves hospitality clients around the globe. From five-star hotel resorts, to Michelin-star restaurants, to your favorite neighborhood pub, Squirrel\xe2\x80\x99s technology enables amazing guest experiences!

We\xe2\x80\x99re looking for Hospitality professionals with a passion or interest in technology to join our Support team. If you enjoy helping customers and are looking to develop a career with one foot in the hospitality world and the other in the exciting Point-of-Sale industry, this is the role for you!

Here\xe2\x80\x99s what you will be doing:
You will be a Squirrel brand ambassador, providing the best customer experience in every
interaction. Working one-on-one with our hospitality clients, you will provide POS support,
troubleshooting guidance and training via phone, email, remote support, and live chat. Most of the clients you interact with are friendly restaurant managers looking for assistance with using and configuring their Squirrel POS System or need your help to resolve a technical issue.

In addition, you will be:
Proactive, professional, and unafraid to take initiative
You answer client questions and address their issues promptly. You know how to balance your day, ask for help when you need it, and quickly assist your team when asked to step in.

Innovative and unafraid to make some waves
You have a keen eye for details and an analytical mind to identify patterns. You make suggestions to improve how we do things, be efficient and help our customers to elevate their guest experiences.

What you bring:

• Previous work experience in hospitality such as restaurants, bars, hotels and casinos
• Related contact center experience preferred
• Ability to work well under pressure and work in a fast-paced environment
• Strong problem-solving skills
• Education in technical discipline an asset \xe2\x80\x93 Networking/IT/Development/Computer Science
• Proficiency in Office365 and other cloud-based productivity tools an asset
• Must be flexible with schedule to work days, evenings and weekends as required

We offer:

• Amazing people!!
• Professional development and training
• Competitive compensation
• Comprehensive benefits package, including health benefits for employees and family
• Paid time off, flexible vacation time \xe2\x80\x93 plus your birthday off
• Tons of fun social events
• Fully stocked kitchen with subsidized snacks and beverages (bottomless lattes, coffees and hot

chocolate!!)

• Opportunities to give back to our community
• Hybrid workplace

We want to grow with you
Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service and stand behind our purpose of enabling amazing guest experiences!

We are big thinkers; we can\xe2\x80\x99t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

Our values:

• Think Big, Be Bold: We\xe2\x80\x99re all about thinking outside the box. In fact, there is no box. The

possibilities are endless, so we welcome bold and innovative ideas.

• Walk a Mile: By understanding our clients as well as each other, we can achieve our purpose of

enabling amazing guest experiences.

• Together We\xe2\x80\x99re Better: We\xe2\x80\x99re stronger as a team. Our Big Hairy Audacious Goal is only

possible by learning from one another and working together.

• Do the Right Thing: We take the long view. We choose what\xe2\x80\x99s best for our customer,

employees, partners, and shareholders.

• Strive for Excellence: We reject mediocrity. We want to be the best in everything that we do,

whether it\xe2\x80\x99s our people, product or processes.

Sound like a team you\xe2\x80\x99d like to join? Then please tell us why you believe you would be the perfect fit to be our next Hospitality-Tech Support Agent.