Job Description

Requisition ID: 178760

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of the Hire & Onboarding team within HR Services Operations in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team\'s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What you will be doing

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Support in the contribution of opportunities for improvement in the process and effectiveness of delivering project objectives and goals.
• Monitors and triages tickets received via our Case Management System to their respective teams or administrators\' queue in a timely manner.
• Liaise with the Recruitment COE Program Lead to maintain the integrity of the clause library, offer letter templates and Case Management Templates.
• Coordinates the scheduling of orientation sessions and tracks Feedback surveys to better enhance the overall onboarding experience.
• Drives the internal auditing initiatives to ensure data accuracy and integrity of HR employee records such as but not limited to all Payroll and SAP Replicator reports.
• Assist the administrators with complex employee inquiries pertaining to recruiting & onboarding, resolve escalated inquiries and provide coverage for overflow work when required.
• Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.
• Seek opportunities to improve operational effectiveness, and propose recommendations to Managers and Senior Manager, Hire & Onboarding.
• Understand how the Bank\'s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank\'s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

Do you have the skills to help you succeed

• Relevant experience in resolving customer service requests.
• Knowledge of employee data administration and end-to-end processes.
• Strong knowledge of the Bank\'s HRIS systems.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong proficiencies with Microsoft Office.
• Previous auditing experience is an asset.
• Experience leading program initiatives is an asset
• Strong knowledge of the Bank\'s onboarding policies and procedures.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank