Job Description

St. Joseph's General Hospital Elliot Lake (SJGHEL) is a Centre of Excellence and was founded on the rich history and legacy of the Sisters of St. Joseph, who built and administered the Hospital. SJGHEL is a 55-bed hospital with three satellite sites. It is the largest corporation in 3.5-hour corridor between Sault Ste. Marie and Sudbury, Ontario that provides; Obstetrical Services, Intensive Care, Surgical Services, Specialist Clinics, Addiction Treatment Services, CT Scanning, Dialysis Services, and Inpatient/Outpatient Diabetes Education and Care. We also provide the largest Satellite Oncology Program with over 500 visits annually.

Are you ready to embark on an exciting journey where you will be the hero of the tech world? SJGHEL is looking for a tech-savvy superstar to join our team as a Helpdesk Technician!

Should You Decide to Embrace the Opportunity. You Will:

Dive into the world of healthcare IT and manage the day-to-day support of SJGHEL's Information Systems. From applications to desktops, laptops, printers, and beyond, you will be the go-to guru for all things tech.

Tackle technical challenges with finesse, providing timely resolutions and impeccable customer service.

From hardware repairs to software installations, you will work your magic to keep our systems running smoothly.

Bridge the gap between tech jargon and everyday language, ensuring clear communication with non-technical users.

Thrive in a vibrant environment, whether collaborating with colleagues or soaring solo.

The ideal candidate will possess:

Three (3) year College Diploma or University Degree in Computer/Information Systems or related program from an accredited University or College preferred

Service Desk Savvy - if you have battled tech troubles in a Service Desk environment before, you're already ahead of the game.

Bonus points for healthcare experience

Meditech Mastery - show off your skills by bringing experience with Meditech software applications to the table

If you are ready to dive headfirst into the world of healthcare tech, we want to hear from you. Apply now to become our next Helpdesk Technician and let the adventure begin! Apply directly on the SJGHEL Careers Website at https://sjghel.ca/about/working-here/current-openings/. The posting will remain active until filled; however, the search committee will begin screening candidates May 28, 2025.

We offer competitive salary and vacation, extended health and dental benefits, and a pension plan through HOOPP. Do not miss out on this exciting opportunity to make a difference!

SJGH Thanks all applicants. Only those selected for interviews will be contact

DUTIES

:

1. Provide technical support, triage and resolution of support queries on systems and applications.

2. Identify and solve problems forwarded by the Service Desk in a timely and organized fashion.

3. Analyze and interpret users needs for systems, applications or devices and effectively communicate them to team members and/or vendor application specialists.

4. Repair or install hardware and software with minimum interruptions or down time.

5. Provide technical advice and consultation.

6. Log and track issues in ticketing system and re-assign if not resolved.

7. Image computers and maintain software/Operating System (OS) standards.

8. Maintain appropriate licensing and inventory of software and hardware.

9. Setup and maintain network devices, including routers, switches, wireless access points, and monitoring tools.

10. Work collaboratively with third party vendors and the IT team to ensure the reliable function of systems, applications and security solutions including anti-virus, intrusion and spam detection systems and threat assessments.

11. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.

12. Support the development and implementation of new technology installations.

13. Sound experience with the support and administer Meditech & Meditech Expanse including the application modules, data dictionaries/tables, interfaces and reporting tools like Tableau or Crystal Reports.

14. Maintain Windows based application servers to ensure the proper functioning of all hospital computerized information systems.

15. Prepare and update documentation, procedures manuals, and quick reference guides.

16. Accurately document instances of equipment or component failure, repair, installation, and removal.

17. Administer add, move, and change requests, maintain end user accounts, permissions, and access rights.

18. Monitor and test network performance and provide network performance statistics and reports.

19. Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND TRAINING:

1. Three (3) year College Diploma or University Degree in Computer/ Information Systems or related program from an accredited University or College preferred.

EXPERIENCE:

1. Experience working in a healthcare setting is an asset.

2. Experience with Meditech software applications is an asset.

3. Experience in a Service Desk environment is an asset

KNOWLEDGE/SKILLS/ABILITIES:

1. Knowledge of, and willingness to support SJGHEL's Mission, Vision & Values of Compassion, Humility & Harmony, Respect, Integrity, Social Responsibility and The Sacredness of Life

2. Proficient in articulating technical concepts to non-technical individuals through both verbal and written communication.

3. Demonstrated capability in delivering exceptional customer service and assistance to users of diverse technical backgrounds.

4. Skilled in promptly analyzing and resolving technical issues with efficiency and accuracy.

5. Detailed knowledge of Windows Client OS, Microsoft Office, Active Directory, Exchange, and Enterprise Level Antivirus

6. Experience with desktop and application server support.

7. Knowledge of current network hardware, protocols, and standards.

8. Hands-on hardware/software troubleshooting experience.

9. Excellent time management skills, ability to effectively deal with multiple competing priorities while meeting deadlines.

10. Ability to work effectively and collaboratively in a team environment while also working well independently as required.

PERSONAL SUITABILITY:

1. Ability to develop partnerships and collaborative processes across the organization.

2. Demonstrated ability to take appropriate action to resolve workplace related issues and problems.

3. Demonstrated commitment to ongoing professional development.

4. Demonstrated professionalism in dealing with confidential and sensitive issues.

5. Demonstrated positive work record and excellent attendance record.

6. Ability to meet the physical and sensory demands of the job.

7. Ability to travel between local sites.

OTHER:

Bilingualism is an asset

Job Types: Full-time, Permanent

Pay: $71,000.00-$81,608.00 per year

Benefits:

Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking
Flexible language requirement:

French not required
Work Location: In person