Job Description

IT Helpdesk
We are currently recruiting for IT Helpdesk based out of Calgary. Why Paladin? Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career
• You receive comprehensive benefits

What does IT Helpdesk do? You will use yourstrong organizational and customer service skills to support the IT and Helpdesk needs of the region through:

• Providing hardware, software, and connectivity support to end-user desktop/laptop/tablet/mobile equipment, adhering to IT standards
• Responding to Ticket requests from internal employee
• Managing Active Directory/Exchange/Office365 user accounts and software subscription
• Aiding other departments that may require travelling to a customer site
• Maintaining asset inventory
• Identifying issues and escalating with Senior IT staff where appropriate
• Keeping up-to-date and acquire new skills with emphasis on technologies that add value to areas of direct responsibility.

To meet the time zone requirements of our various branches, the IT Helpdesk Technician has flex hours. This role will also be required to work After-Hours support. What you bring to PASS:

• You are a valid RAIC holder or are able to obtain your Transport Security Clearance (upon successful hire)
• You have a clear criminal background record
• 1 to 3 years practical experience in a Technical Help Desk or similar computer operational team environment
• Diploma or equivalent work experience in a related field or industry
• Current MCSA, A+ and Network+ certification
• Must have strong oral, interpersonal, and customer service skills
• Demonstrated analytical problem-solving skills necessary to deal with and resolve technical problems
• Team player with the ability to work independently with minimal supervision
• Experience working with any of the following:
  • Windows XP/7/8/10/11, Windows Server 2008/2012/2016/2018
  • Active Directory in Hybrid mode with Office365
  • IOS and Android Operating
  • Mobile Device Management
  • Experience with Microsoft SCCM
  • Windows Server Backup
  • Office365 - Word/Excel/Outlook/Microsoft Team/SharePoint
  • Malware/virus removal
  • Basic Router and switch
  • Dealing vendor to open and resolve ticket

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024. The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you\'d like to join, we want to meet you!
Thank-you for your interest in working with PASS! Candidates selected to progress in the selection process will be contacted by email. Paladin Airport Security Services Ltd. (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (PASS). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require?accommodation?during the interview process, please let us know and we will work with you to meet your needs.?