Job Description

N\xc2\xba de r\xc3\xa9f : 115370Position : Helpdesk Support Associate
Location: Toronto, ON
Job Type: Full-time, Permanent
Hours: Monday to Friday, 10am to 6pm ETOur client in commercial real estate is seeking a Helpdesk Support Associate to join their fast growing team. The Helpdesk Support Associate will be responsible for helpdesk-style support across all offices across the GTA. The successful candidate will receive training and will be responsible for the tasks & duties below.Responsibilities:- Troubleshoot daily IT issues in a helpdesk capacity:
- Across various hardware platforms (computers, phones, tablets).
- On different operating systems (Mac/PC) and software platforms/releases.
- Assist with onboarding and offboarding of employees as needed.
- Manage MS Office 365 licences, including researching costs and communicating details to the Partner and VP of Operations.
- Monitor and manage cloud-based email services, including anti-spam and backup solutions.
- Oversee SharePoint files, infrastructure, and site creation.
- Handle and troubleshoot all Microsoft applications.
- Research and purchase new hardware and software for user computers and phones.
- Manage and set up cloud-based accounting services (e.g., QuickBooks, BeanWorks, Summit Hosting, SAP Concur).
- Serve as the primary contact for escalating and resolving technical issues.
- Create and manage how-to instructions for systems like security, phone, etc.
- Work on larger projects as directed by third-party consultants, including infrastructure, disaster recovery, and expansion projects.
- Repair and replace equipment as necessary.
- Repair and replace computers, technology, hardware, and peripherals for employees and agents as required.
- Install, configure, and manage computer hardware, software, systems, networks, printers, and scanners across all offices.
- Manage and monitor office security access.
- Organize and manage all access information for IT services and programs.
- Perform other duties and projects as assigned.Qualifications:- At least 2 years of experience in a technical or helpdesk support role.
- Exceptional communication skills with a strong ability to provide excellent customer service, both verbally and in writing.
- Proven ability to multitask and prioritize effectively while meeting tight deadlines.
- Detail-oriented with a solid understanding of technical tools and systems.
- Team player with a collaborative approach to problem-solving and project work.
- Eager to grow and learn, with a proactive attitude towards acquiring new skills.
- Valid Driver\'s Licence is a strong asset.
- Willingness to travel between multiple office locations as needed.
- Strong problem-solving abilities and a knack for troubleshooting.To apply, please send your resume to Arriane Liangcungco at .REFER A PERM HIRE AND EARN UP TO $1,000! For more details, .OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.

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