Job Description

Position : Helpdesk Support Associate
Location: Toronto, ON
Job Type: Full-time, Permanent
Hours: Monday to Friday, 10am to 6pm ET
Our client in commercial real estate is seeking a Helpdesk Support Associate to join their fast growing team. The Helpdesk Support Associate will be responsible for helpdesk-style support across all offices across the GTA. The successful candidate will receive training and will be responsible for the tasks & duties below.
Responsibilities:
- Troubleshoot daily IT issues in a helpdesk capacity:
- Across various hardware platforms (computers, phones, tablets).
- On different operating systems (Mac/PC) and software platforms/releases.
- Assist with onboarding and offboarding of employees as needed.
- Manage MS Office 365 licences, including researching costs and communicating details to the Partner and VP of Operations.
- Monitor and manage cloud-based email services, including anti-spam and backup solutions.
- Oversee SharePoint files, infrastructure, and site creation.
- Handle and troubleshoot all Microsoft applications.
- Research and purchase new hardware and software for user computers and phones.
- Manage and set up cloud-based accounting services (e.g., QuickBooks, BeanWorks, Summit Hosting, SAP Concur).
- Serve as the primary contact for escalating and resolving technical issues.
- Create and manage how-to instructions for systems like security, phone, etc.
- Work on larger projects as directed by third-party consultants, including infrastructure, disaster recovery, and expansion projects.
- Repair and replace equipment as necessary.
- Repair and replace computers, technology, hardware, and peripherals for employees and agents as required.
- Install, configure, and manage computer hardware, software, systems, networks, printers, and scanners across all offices.
- Manage and monitor office security access.
- Organize and manage all access information for IT services and programs.
- Perform other duties and projects as assigned.
Qualifications:
- At least 2 years of experience in a technical or helpdesk support role.
- Exceptional communication skills with a strong ability to provide excellent customer service, both verbally and in writing.
- Proven ability to multitask and prioritize effectively while meeting tight deadlines.
- Detail-oriented with a solid understanding of technical tools and systems.
- Team player with a collaborative approach to problem-solving and project work.
- Eager to grow and learn, with a proactive attitude towards acquiring new skills.
- Valid Driver\'s Licence is a strong asset.
- Willingness to travel between multiple office locations as needed.
- Strong problem-solving abilities and a knack for troubleshooting.
To apply, please send your resume to Arriane Liangcungco at arriane.liangcungco@quantum.ca.
REFER A PERM HIRE AND EARN UP TO $1,000! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We\'re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.Services de Gestion Quantum Lt\xc3\xa9eDepuis sa fondation \xc3\xa0 Montr\xc3\xa9al en 1968, Quantum a acquis une renomm\xc3\xa9e enviable et est devenue le partenaire de ressources humaines de choix des entreprises priv\xc3\xa9es ou du domaine public. Notre mission d\'excellence et notre engagement ind\xc3\xa9fectible...

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