Help Desk Technician
Edmonton, AB, Canada
Job Description
- or equivalent experience
Work Setting
- Computer hardware or software retailer/wholesaler
- Help desk
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Certificates, Licences, Memberships, and Courses
- A+ Certification
Student status
- Full time enrollment
Computer and Technology Knowledge
- Device drivers
- Networking hardware
- Internet
- Desktop applications
- MS Office
- MS Windows
- Spreadsheet
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Job Detail
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Job IdJD2006987
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEdmonton, AB, Canada
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EducationNot mentioned