Job Description

Dataforge is a computer IT support company in Burlington, Ontario. We have been servicing customers since 1996.We are seeking a Help Desk IT Support technician to join our team!Responsibilities: Provide technical assistance with computer hardware and software Resolve issues for clients via phone or electronically Recommend hardware and software improvements Track customer issues and resolutions Deploy desktops and peripherals following deployment documentation and checklists Perform basic network connections for desktops and printers Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the user level Follow documentation and direction as required on projects Provide proper and prompt updates on projects and documentation assigned on a daily basisRequirements: Exceptional Customer Service skills both in person and over the phone Experience with current Operating Systems Good written and verbal communication skills High level of integrity and honesty Ability to take direction and follow practices and procedures consistently and accurately Good time management skills Must be able to work well as in a team environment Strong troubleshooting and critical thinking skills Positive and professional demeanorBasic knowledge of:Windows ServerActive DirectoryOffice 365SharePointVMware and virtualizationNetworking and subnettingBenefits: Casual dress Work from home Friendly workplace Training Opportunities Benefits PackageSchedule: Monday-Friday 8:30am-5:00pm estWork remotely: Yes after training is complete.Candidate Notes: Must pass Security Clearance check Proof of COVID Full Vaccination required Local to Hamilton / Burlington Area is a plus Valid driver's license and vehicle requiredJob Types: Full-time, PermanentJob Types: Full-time, PermanentSalary: $18.00-$20.00 per hourAdditional pay:

• Overtime pay

Benefits:

• Casual dress
• Dental care
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Burlington, ON L7T 3K7: reliably commute or plan to relocate before starting work (required)

Application deadline: 2022-09-06
Expected start date: 2022-09-06