Job Description

Service Manager Under the supervision of the Branch Manager our Service Managers provide leadership to the service department to meet company goals through productive staffing, customer retention, mechanic/technician training, and quality workmanship while improving productivity, reducing costs, maintaining a high level of customer satisfaction, and providing excellent customer service. Specific Responsibilities \xc2\xb7 Overseeing the daily operations of the service department \xc2\xb7 Serve as principal interface with customers regarding services including provision of estimates, addressing customer concerns and complaints \xc2\xb7 Providing expert advice for technical repairs and customer service \xc2\xb7 Prioritize all work orders, assign work orders to technicians/mechanics \xc2\xb7 Oversee and assist the service clerk in the invoicing process and explanation of work to the customer \xc2\xb7 Play a role in the accounts receivable process \xc2\xb7 Supervision of staff while creating and maintaining a safe and productive work environment \xc2\xb7 Hire, retain, and ensure proper training of staff \xc2\xb7 Provide effective feedback on staff performance Requirements Education, experience, and skills required \xc2\xb7 Ideally we are looking for individuals with 5+ years of related work experience \xc2\xb7 Other combinations of work/education equivalence may be considered \xc2\xb7 Strong background in service and be able to lead and organize a service team as well as handle the daily operations in a busy branch environment \xc2\xb7 Sound mechanical knowledge \xc2\xb7 Computer skills (MS Office) and systems knowledge \xc2\xb7 Experience in the forestry and construction industry would be considered an asset \xc2\xb7 Ambitious and driven personality \xc2\xb7 Excellent interpersonal relation skills \xc2\xb7 Ability to work in an environment of changing priorities. \xc2\xb7 Ability to work 40 + hours per week. Benefits \xc2\xb7 We offer a competitive base salary, extended health and dental coverage, online physicians, life insurance, long-term disability insurance, employee and family assistance program and a company pension plan. ------------------------------------ G\xc3\xa9rant de service Sous la supervision du directeur de succursale, nos directeurs de service dirigent le d\xc3\xa9partement de service afin d\'atteindre les objectifs de l\'entrepris. Soit par le biais d\'une dotation en personnel productive, de la fid\xc3\xa9lisation de la client\xc3\xa8le, de la formation des m\xc3\xa9caniciens/techniciens et d\'un travail de qualit\xc3\xa9 tout en am\xc3\xa9liorant la productivit\xc3\xa9, en r\xc3\xa9duisant les co\xc3\xbbts et en maintenant un niveau \xc3\xa9lev\xc3\xa9 de satisfaction de la client\xc3\xa8le. Responsabilit\xc3\xa9s sp\xc3\xa9cifiques \xc2\xb7 Superviser les op\xc3\xa9rations quotidiennes du service apr\xc3\xa8s-vente. \xc2\xb7 Servir d\'interface principale avec les clients en ce qui concerne les services, notamment en fournissant des devis, en r\xc3\xa9pondant aux pr\xc3\xa9occupations et aux plaintes des clients. \xc2\xb7 Fournir des conseils d\'expert pour les r\xc3\xa9parations techniques et le service \xc3\xa0 la client\xc3\xa8le \xc2\xb7 Prioriser tous les ordres de travail et les attribuer aux techniciens/m\xc3\xa9caniciens \xc2\xb7 Superviser et assister le commis de service dans le processus de facturation et l\'explication du travail au client. \xc2\xb7 Jouer un r\xc3\xb4le dans le processus des comptes \xc3\xa0 recevoir \xc2\xb7 Superviser le personnel tout en cr\xc3\xa9ant et en maintenant un environnement de travail s\xc3\xbbr et productif \xc2\xb7 Embaucher, retenir et assurer une formation ad\xc3\xa9quate du personnel \xc2\xb7 Fournir un feedback efficace sur les performances du personnel Exigences Formation, exp\xc3\xa9rience et comp\xc3\xa9tences requises \xc2\xb7 Id\xc3\xa9alement, nous recherchons des personnes ayant plus de 5 ans d\'exp\xc3\xa9rience professionnelle connexe. \xc2\xb7 Autres combinaisons d\'\xc3\xa9quivalence travail/\xc3\xa9ducation peuvent \xc3\xaatre consid\xc3\xa9r\xc3\xa9es. \xc2\xb7 Une solide exp\xc3\xa9rience dans le domaine du service et la capacit\xc3\xa9 de diriger et d\'organiser une \xc3\xa9quipe de service ainsi que de g\xc3\xa9rer les op\xc3\xa9rations quotidiennes dans un environnement de succursale tr\xc3\xa8s actif. \xc2\xb7 Solides connaissances en m\xc3\xa9canique \xc2\xb7 Comp\xc3\xa9tences informatiques (MS Office) et connaissance des syst\xc3\xa8mes \xc2\xb7 Une exp\xc3\xa9rience dans l\'industrie foresti\xc3\xa8re et de la construction serait consid\xc3\xa9r\xc3\xa9e comme un atout. \xc2\xb7 Ambition et motivation \xc2\xb7 Excellentes comp\xc3\xa9tences en mati\xc3\xa8re de relations interpersonnelles \xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 travailler dans un environnement o\xc3\xb9 les priorit\xc3\xa9s changent. \xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 travailler plus de 40 heures par semaine. Avantages \xc2\xb7 Nous offrons un salaire de base comp\xc3\xa9titif, une couverture m\xc3\xa9dicale et dentaire compl\xc3\xa9mentaire, m\xc3\xa9decins en ligne, une assurance vie et invalidit\xc3\xa9 de longue dur\xc3\xa9e, un programme d\'aide aux employ\xc3\xa9s et leurs familles ainsi qu\'un r\xc3\xa9gime de retraite de l\'entreprise. Job Types: Full-time, Permanent Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

• 8 hour shift
• Overtime