Our mission...
Soho House is a platform for creativity and a space for its diverse membership to have fun, connect, discover and grow. Our passion is people, and we put members and our team at the heart of everything we do. We promote equality, respect and kindness within our walls, and in every community, we create around the world. At Soho House, culture is everything and we believe that our Houses are only as good as the people who work within them.
The Role...
At Soho House, the Head of Membership & Communications will be responsible for driving the opening and day-to-day member recruitment and retention. Overseeing all aspects of the member experiences, including House events, member operations and all member communications including communication through our digital apps Soho House CONNECT and Soho House FRIENDS. They will directly oversee the local teams consisting of the membership, events and communication managers, leading them to deliver the best possible experience for members in the Houses, as well as across our digital platforms.
A successful Head of Membership & Communications knows that partnership and collaboration across multiple departments within the Houses is crucial to create the engaging, friendly experience our creative members enjoy. The Head of Membership & Communications is responsible for gathering feedback about club developments, levels of service and facilities and developing appropriate responses to ensure a consistently high-quality experience for members.
The Head of Membership & Communications will report to the House's General Manager and with a dotted line to the Head of Membership and Communications for the Central Region with whom they will work to ensure we recruit creative, quality members and keep the "magic" throughout our Houses.
Main Duties...
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