Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Reporting to the Vice President, Head of Communications, Manulife Investment Management, the Director, Head of Wealth Communications will be responsible for building and driving the communications strategy to support the goals and objectives of our fast-growing wealth business at Manulife Investment Management. The Director will be responsible for developing strategies that articulate the strategic objectives of the business to our community of advisors and employees, with the aim of building partner engagement and pride in the wealth business. The Director will also design and supervise external communications initiatives, with the aim of protecting and enhancing our reputation with the media and other external audiences. In the execution of your responsibilities, you will support the Head of Wealth and Asset Management, Canada, Manulife Investment Management. You will be a member of a high-demand, impactful team, that values trust, visibility, and collaboration. The Director will be a member of Manulife\xe2\x80\x99s Global Communications team, consisting of internal and external practitioners.

The Global Communications team is responsible for building and driving critical communications plans that support Manulife\'s business goals, protecting and improving our trusted reputation, profile our company as an extraordinary place to work and drive aligned communications. We build integrated communications plans and incorporate a wide variety of internal, external, social and executive communications channels for optimal delivery of key messages. We focus on storytelling to bring our mission to life and support our values and strategic priorities in everything we build. The Director, Wealth Communications, works closely with Internal, Media Relations, Segment and Thought Leadership communications counterparts to drive initiatives forward and ensure continuous improvement of our work.

Key Accountabilities:

• Provide critical communication counsel on a range of sophisticated topics and pivotal initiatives, including advisor and employee communications, transformation and change initiatives, and reputation management.
• Work closely with the Manulife Investment Management\xe2\x80\x99s Canada Leadership Team and Marketing partners to develop a communications program that will promote the value proposition and strategic vision of the wealth business; this plan will strengthen culture, deepen the engagement and experience for advisors and employees, attract and retain top talent, and energize our teams to focus on our growth-led priorities.
• Develop messaging to drive the mission and purpose of our wealth business and Manulife Investment Management.
• Develop integrated communications plans, lead key communications aspects of critical initiatives, change programs, product launches and corporate developments, including preparing and supporting the development of leadership communications, news releases, briefing documents, talking points, presentations, social media posts, and coordinating other plans and resources to drive alignment across Global Communications teams.
• Announce strategic business developments to the media and other partners, by developing communications plans, media materials, talking points and completing communications.
• Proactively lead an earned media and public relations strategy to support our brand positioning. Drive PR campaigns that support our corporate narrative and brand initiatives.
• Anticipate and lead reputational issues and crisis communications with our internal partners and external audiences. Proactively develop communications strategies to mitigate issues that may threaten or damage our reputation.
• Support broader enterprise-wide communications initiatives as needed.

Experience & Education; Knowledge, Skills & Competencies:

• A degree in communications, public relations, journalism or equivalent experience in a related field.
• At least 8 years of relevant experience, with experience in a public relations role in a complex, matrixed, global financial services organization.
• Expert-level written and verbal communication skills and confidence interacting across all levels of an organization, including individual contributors and senior leaders.
• Validated financial competence and proven understanding of the wealth management &/or asset management industry. Experience in wealth is highly desirable.
• Experience interacting with reporters, journalists, and producers.
• Experience supporting senior level executives in a communications role.
• Experience working with multiple internal partners in a highly regulated environment.
• Able to anticipate issues, think proactively to resolve possible risks.
• Comfort working in a fast-paced and deadline-driven environment.
• Ability to interpret instruction for effective delivery while balancing multiple priorities.
• Willingness to roll your sleeves up and drive tactical execution, while leading implementation of global communications strategies to support our business objectives.
• Experience in reputation and issues management is an asset.
• Non-standard hours are an occasional occurrence.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture

We lead with our Values every day and bring them to life together. * Boundless opportunity

We create opportunities to learn and grow at every stage of your career. * Continuous innovation

We invite you to help redefine the future of financial services. * Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives. * Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Toronto, Ontario

Salary range is expected to be between $100,500.00 CAD - $180,900.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife