Job Description

Otter Co-op is now accepting applications for a Hardware Manager for our Retail Centre located in Langley, BC.

Who we are:

Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), twenty-eight Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Sawbucks pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at .

Role overview:

The Hardware Manager is responsible for directing the day- to-day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking and strong office administration skills,

What you will do:

The successful candidate will be responsible for duties such as but are not limited to the following:

• Provide the customer with good, efficient, courteous service.
• Organize, direct and co-ordinate the activities and operations of the Hardware Department to achieve budgeted goals.
• Responsible for the procurement of merchandise, using good inventory management practices and dealing with company sales representatives.
• Responsible for processing invoices, claims and reports as required.
• Responsible for the maintenance of the Teams Timecards and scheduling in the Kronos System.
• Responsible for the leadership of the department\xe2\x80\x99s human resources. This involves recruitment, coaching and development, appraisals, motivation of team, administration of personnel policy, talent management, and succession planning.
• Responsible for receiving and warehousing of the Hardware Department merchandise.
• Supervise the merchandise handling and stocking function of the Hardware Department merchandise.
• Responsible for the proper housekeeping in the store, maintaining store standards which includes the preparation and implementation of effective cleaning and maintenance schedules.
• Responsible for the maintenance of the department\xe2\x80\x99s equipment.
• To settle guest complaints with excellence.
• To develop and supervise the promotional activities at store level, including the building of displays; arrangements for in-store demonstrations, use of POP materials with excellence.
• Responsible for proper transferring and markdown records as per company policy.
• Responsible for ensuring that accurate inventories are taken in Hardware Department.
• To take necessary action on spoiled, damaged, or obsolete merchandise.
• To improve product knowledge and salesmanship skills through the attendance and participation in training sessions.
• Have or able to attain Commercial Pesticide Dispenser License and Veterinary Drug Dispensers License
• Performs other duties as assigned.
• To perform all department tasks in the General Merchandise Manager\xe2\x80\x99s absence.
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence.

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who are you:

You are looking for a career in Retail Store Operations and:

• MUST possess a minimum 5 years\xe2\x80\x99 experience in a general merchandise/hardware or similar department. Preferred candidates would possess at least one year of experience in a supervisory role.
• Must possess a minimum of Grade 12 diploma or equivalent education.
• Must have demonstrated leadership ability in the areas of directing, coaching, and training of team members.
• North American Retail Hardware Association (NRHA) training experience preferred.
• Must have above average communication skills and be guest service orientated.
• Must have the aptitude and aspiration to further one\xe2\x80\x99s training and development to take on further responsibility in the future.
• Proficient computer skills in Microsoft Office, Word, Excel and other general computer functions.
• Must be available 7 days a week to work any shift in the morning, afternoon, evening and on the weekend, between 8am and 8pm.

What\xe2\x80\x99s in it for you:

• Competitive Wages
• Annual bonus program for all eligible team members
• Comprehensive benefits package, including extended health, dental, vision, disability & life insurance
• Employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we\xe2\x80\x99re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We would like to thank everyone for their applications, however only candidates that will be moving forward in the interview process will be contacted.

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Otter Co-Op