Job Description

We are looking for a friendly face to join our Front Desk team! This is the perfect opportunity to expand your knowledge of, and grow within, the hospitality industry. Rate: Starting at $15.00/hour depending on relevant experience! Shifts: Must have flexible availability. Schedule may include morning, evening, and mid-shifts, as well as weekends and holidays. We are looking for part-time and full-time team members! Benefits:

• Immediate access to discounts at on-site restaurant and 24/7 shop.
• After probationary period; access to the Hilton Team Member Travel Program for yourself, your friends, and family.
• Group health benefits are available after probationary period.

Experience/Skills:

• Previous hotel experience is preferred, with knowledge of OnQ being an asset.
• Hospitality or Tourism diploma is an asset.
• Great customer service and communication skills.
• Ability to multi-task, with good time management skills.
• Able to adapt to different situations and prioritize tasks accordingly.
• Ability to work independently and as part of a team.
• Willingness to learn and provide the best experience possible to our guests!

Duties:

• Welcome guests to the hotel.
• Create and modify reservations.
• Check guests in and out.
• Answer incoming phone calls.
• Assist with guest requests and questions.
• Resolve guest issues to the best of your ability.
• Ensure a professional and friendly manner at all times.
• Communicate efficiently with all other hotel departments.
• Demonstrate knowledge of the hotel and our services.
• Assist other departments as necessary.
• Maintain a cash float throughout your shift.
• Maintain a sanitary and tidy work station.
• Assist with sanitizing public/staff areas, as required.
• Other duties may be required, and can be expanded on during the interview process.

COVID-19: Face masks are optional for both staff and guests inside hotel and shuttle. Regular sanitization of public and common areas. Job Types: Full-time, Part-time Salary: From $15.00 per hour Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Customer service: 2 years (preferred)
• Hospitality: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (required)

Work Location: In person