Job Description

Lighthouse Camp Services is seeking candidates for the Guest Services Supervisor position. This position will work on site for 20 days, and off for 10 days. This is a dual role supervising the Housekeeping and Front Desk Teams. Part of each rotation will be working in both capacities and full duties may be adjusted accordingly.

Primary responsibilities -Housekeeping

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Train employees to perform to Aramark Standards
• Supervise all housekeeping staff
• Monitor, compile and forward feedback on housekeeper work performance to Manager
• Monitor the Assignment and distribution workload allocations for housekeepers and janitors
• Ensure workload equity
• Conduct spot checks and final inspections of accommodation and living areas
• Facilitate toolbox meeting emphasizing on safety, guest services and hospitality
• Facilitate inventory requirements for Housekeepers and Janitors in compliance with the Lodge Managers direction
• Shall attend all safety meetings and participate in Client and/or Aramark Emergency Response Procedures
• Additional duties may be assigned

Job Responsibilities

Primary responsibilities - Front Desk:

• Accountable and responsible for maintaining a culture focused on having Safety as a value
• Train employees to perform to Aramark Standards
• Supervise all front desk staff and provide feedback to work performance
• Monitor, compile and forward feedback on guest services workers\' work performance to Manager
• Facilitate toolbox meeting emphasizing on safety, guest services and hospitality
• Monitor room inventory, and ensure room readiness for incoming guests
• Respond to guest concerns and escalate as needed
• Provide support to front desk during peak hours
• Provide exceptional service to all clients and employees

Qualifications

Candidate Requirements:

• 2+ years Supervisory/Managerial experience preferably in remote camp or hotel/hospitality industries
• 1+ years Housekeeping experience preferably in remote camp or hotel/hospitality industries
• Valid WHMIS and First Aid Certifications are mandatory
• Additional certification may be required by work location
• Demonstrated leadership skills
• Outstanding communication, interpersonal and organizational skills
• Strong with prioritization and time management
• Excellent customer service skills
• Ability and willingness to travel/work long rotations away from home

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you\'re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on , and .

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