Job Description

What will be your daily pursuit?:
Train and direct frontline staff to perform their duties to Prince of Wales Hotel guest experience standards.


This seasonal position is posted as part of our recruitment for spring/summer 2024. Compensation:
The starting salary for this position is $20.00 per hour. What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?:

• Reports to the Front Office Manager and works in collaboration with the GM team
• Primary responsibility is to oversee the bell team and ensure a smooth operation, constantly seeking new ways to improve and execute on guest service and reach NPS (Net Promotor Score) targets
• Trains staff members in bell operations and provision of service standards
• Provides guests with seamless, proactive and sincere services from arrival to departure while engaging multiple departments committed to creating a memorable experience
• Works with Front Office team to align with our standards and processes
• Ensure that each member of the bell team provides upbeat and professional guest service that goes above and beyond our guests\xe2\x80\x99 expectations
• Oversee parking operations in accordance with SOPs
• Coaches and mentors colleagues; empowers colleagues to exceed guest expectations & provides a path for career development within Pursuit
• Ensure Hotel lobby, grounds, and employee appearance meets or exceeds expectations.
• Maintains an on the floor presence and assists with bell, parking & concierge operations as needed
• Collaborates with all departments to solve any guest complaints and implements preventative training
• Act as the supervisor on duty to ensure guest satisfaction and provide coaching on service standards and operations
• Provides innovation on service enhancement, constantly seeking new ways to improve and provides support to execute enhancements

• Acts as an ambassador and spokesperson of the Hotel and Waterton Park to all guests, providing tailored concierge services, following up on guest concerns, and aiding in rooms operations where needed
• Actively participate and promote participation in team and community committees and volunteer opportunities
• Execute all work in a safe, professional manner in compliance with H&S and our Always Honest Policy
• Aids Front Office team with multiple review response platforms;
• Produces a monthly reporting system around guest experience that aims to solve potential issues proactively; while leading strategic implementation of customer satisfaction improvements measured through NPS (Net Promoter Score)
• Performs other duties as requested by the GM team

What skills and experience do you need for this job?:

• Proven leadership skills and a passion for coaching and developing employee skills
• Strong customer focus providing friendly, professional and efficient service
• Effective problem solving and critical thinking skills
• Demonstrate high levels of positive energy and a willingness to take on new challenges
• Ability to thrive and lead in a fast-paced environment
• Attention to detail and good communication and listening skills with local and international guests and staff
• Second language skills highly advantageous
• Solid knowledge of the products and services available in Waterton and its surroundings
• Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
• Passion for employee and guest engagement, satisfaction, and safety
• Excellent organizational and multi-tasking skills
• Proficient in MS Office (Word, PowerPoint and Excel required)
• First Aid Training an asset

• Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs.

What will your work environment be like?:

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.