Job Description

Guest Service Representative


Lloydminster, AB | LloydMall




Join Us to Grow, Connect, and Make an Impact.



At BGO Properties, we're dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.



As one of Canada's premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success.



As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.



Whether you're launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.



Join us and help shape the future of commercial real estate.




The Opportunity : We are looking for an enthusiastic individual to join our Guest Services team. Our successful candidate will have a passion for customer service and the ability to remain professional and courteous with customers at all times. The candidate must possess strong organizational skills and excellent verbal and written communications.




What you will do:

• Provide Customer Service Support to mall patrons and tenants;
• Cover reception, answering phone and handling tenant/client inquiries;
• Supervise on-site promotion activities;
• Respond to customer inquiries;
• Process gift card sales which includes;
+ daily deposits
+ shift reports and logs
+ distribution of gift-with-purchase items
• Log and control lost and found merchandise;
• Balance and complete daily paperwork;
• Alert mall security of any emergency issues and provide assistance as required;
• Communicate with housekeeping on areas that need clean up;
• Maintaining cleanliness and organization at the workspace;
• Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained;
• Assist the marketing department with the coordination of special events (weeknights and weekends when required);
• Monitor the shopping centre and retailer's online presence daily on the standard media platforms; Facebook, X, Blog, Website, Tiktok, etc.
• Proofread bulletins, ad copy signs and posters, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups;
• Other duties as assigned by Property Manager.




Who You Are:

The candidate can work in a fast-paced environment where organizational skills and accuracy are essential. The candidate can work various shifts with flexible hours. Customer Service experience and Retail Sales experience is considered an asset.


• Various computer skills - Microsoft Office and Excel
• Competent in social media, Facebook, Twitter, Website, etc.
• Police Clearance - A criminal verification check is required for employment.


This position requires lifting objects weighing up to 25lb.





At BGO, we recognize that each employee's unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.



BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.



We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.



BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgoproperties.com