Job Description

Christie's Mill Inn & Spa is looking for an energetic individual who wants to join our team.

Always provide outstanding service to our guests. Register and checkout hotel guests while ensuring all service standards are followed. Be knowledgeable about the amenities and services available at the Inn. Be knowledgeable of the attractions, events, restaurants and services available in the city and nearby surrounding areas. Answer phones and direct calls to the appropriate area. Confirm and input wake up calls. Process payments including credit cards, debit cards and cash. Balance cash, complete balance sheet ensuring accuracy. Take hotel reservations, make changes, special requests. Assist guests with service requests ensuring delivery/completion. Great customer service skills, problem solving skills and multi-tasking skills. Must be able to remain calm under pressure and able to work with minimum supervision. Must be flexible and be available on Weekdays, Weekends, Holidays and be able to work the overnight shift occasionally when required. Make individual and group reservations and co-ordinate with the Sales Department Perform daily duties and check lists for the shift worked. Follow all health and safety policies. Other duties as assigned.

DUTIES & RESPONSIBILITIES:

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Posts and files all charges to guest, master, and city ledger accounts. Uses proper telephone etiquette. Reports any unusual occurrences or requests to the manager or assistant manager. Knows all safety and emergency procedures. Is aware of accident prevention policies. Maintains the cleanliness and neatness of the front desk area. Handover shift log-book Follow night audit procedures Follow check in procedures Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner. Records and makes all wake-up calls in an appropriate manner. Must have complete knowledge of policies and procedures to be followed in case of an emergency. Handles all internal control items as hotel policies and procedures dictate. Set-up breakfast where applicable

WORKING CONDITIONS:

Infrequent handling of queries and calls from guests, and property staff. Works at night, alone with minimum supervision and with no co-workers. Day and Night Shift availability is required.

MINIMUM QUALIFICATIONS AND SKILLS:

Experience (1-3 years) in the hospitality industry is considered a strong asset. Basic accounting skills would be considered an asset. Excellent communication, interpersonal and administration skills. Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook. Ability to gather, compare, analyze and present data. Ability to deal with all levels of management and staff in a professional manner. Ability to multi-task and work within deadlines.
Christie's Mill Inn and Spa welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selections process.

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$19.00 per hour

Schedule:

8 hour shift Day shift Holidays Night shift On call Weekends as needed
Experience:

Customer service: 1 year (preferred)
Work Location: In person