Job Description

POSITION SUMMARY:

The main responsibility of a hotel Guest Service Associate/Night Auditor is to check guests in and out. They verify guests' registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, an associate will ensure that all dues are clear and the key is handed over.

Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you want to work as a guest service associates at a hotel, you will be interested in the following job duties that are part of the job:

GUEST SERVICE ASSOCIATE/ NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:

Greet guests and patrons as they arrive Ask if guests have a prior booking Manage the registration process Ask for identification and ensure that the provided credentials are accurate Handle guest check-ins and check-outs appropriately Operate hotel switchboard, take calls and provide information and transfer calls Manage accurate accounting of all rooms Provide guests with room keys and call for bellboys Take reservations over the telephone, through emails and in person Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions Refer guests to appropriate departments to resolve complaints or provide suggestions Computerize bills and take payments Provide guests with directions around the hotel Contact housekeeping and maintenance departments when a problem is reported Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
Requirements:

At least some Hilton Knowledge OnQ Certified
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states, Canada and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. If you're ready to grow, learn and connect with a team of dynamic colleagues with a passion for excellence, come on in, the door's open.

A Place to GROW, SUCCEED & BELONG

Job Types: Full-time, Part-time, Permanent

Pay: From $18.50 per hour

Benefits:

Dental care Extended health care Flexible schedule Life insurance On-site parking Vision care
Experience:

Customer service: 1 year (required)
Work Location: In person